Wondering how to opt out Verizon Customer Experience? Everyone is automatically enrolled in this program, but if you change your mind, this guide is for you.
Verizon’s Customer Experience program reportedly gathers your contacts, app usage, and location and shares these data with third parties.
Here’s how to do it fast!
To opt out of Verizon’s Custom Experience program, you need to log in to your Verizon account. Go to Manage your Privacy Preferences, then look for the Custom Experience setting. Finally, you will toggle the switch to disable it.
Before we dive into the steps for opting out of Verizon’s program, you must understand what kind of information the network collects through it.
What Types of Information Does Verizon Collect From You
If you are concerned about your privacy and don’t want Verizon to collect data about you, then you need to know how to opt out Verizon Customer Experience.
You want to check out the types of information Verizon gathers from your activity on their network.
- Verizon collects information about your app and web usage
- Verizon can see the ads that you see and interact with
- Verizon also tracks your device location and call logs
- They don’t collect the content of calls, texts, and emails
- They can share these data with third parties
If you want to opt out of Verizon Customer Experience, follow these steps.
Complete Guide on How To Opt Out Verizon Customer Experience
Verizon’s Customer Experience program has a privacy-invasive design but only collects data about the initial website you visited.
It doesn’t access your calls, text, and emails. However, the process is pretty straightforward if you still want to opt out of the program.
By following the appropriate steps, you can take control of your privacy and ensure your data remains safe and secure.
Step #1: Log In to Your Verizon Account
So you can opt out of the Verizon Custom Experience program, the first step you need to do is to log into your Verizon account. It’s part of your privacy settings, so a dive deep into your account’s configurations is necessary.
Since you have everything you need in your account, from billing to settings, everything you need will be here.
The upside to doing this through your online account is that you can do it wherever you are as quickly as possible.
Here are the steps to log in to your Verizon account:
- Launch your favorite web browser on your computer.
- Type myverizon.com on the address bar.
- Enter your Verizon User ID or phone number.
- Type in your password.
- Press the Sign In button.
Note: Once signed in, you can make the necessary changes to your privacy settings.
Step #2: Manage Your Privacy Preferences on Your Account
Now that you’re logged in, you can see your Verizon account’s main settings and dashboard. This page acts as the control center and has all the most important information about your account.
Now it’s understandable that since the Custom Experience program is new and relatively obscure, you won’t find it listed here.
Instead, you will need to look deeper into your account’s privacy settings. That’s where you’ll find how to turn off tracking via Custom Experience.
Here’s how to access your Verizon account’s Privacy Settings:
- On your Verizon account dashboard, click on your Profile.
- Choose the My Account link in the top right.
- Select Privacy Settings from the menu.
Note: After clicking the link, you will be redirected to your account’s Privacy Dashboard.
Step #3: Find the Custom Experience Settings and Disable It
Now that you’re finally in your account’s privacy dashboard, this is the area you’re looking for.
Although it’s not as clear cut as the rest of your account’s information, somewhere down the different settings listed here is the one for Custom Experience.
They hide it deep in their settings, so it’s tricky to find. You’ll need to dig deep enough and can stop them from tracking your activity.
Here’s how to find the Custom Experience setting:
- Navigate the privacy settings page.
- Look for the area that says Custom Experience.
- Click on it to open the tab.
- On the section for Custom Experience, select the Don’t Use option.
Note: A confirmation message will appear on your screen to let you know that you have successfully opted out of the program.
Step #4: Save and Review Your New Privacy Settings
The next step is optional but recommended. After disabling Customer Experience, it’s time to review your other privacy settings and make any necessary changes.
You may want to consider opting out of receiving emails, texts, or calls from Verizon or its partners. Additionally, limit how the network uses your location data or shares your information with third parties.
Taking these steps can help keep your data safe and secure:
- After selecting your Custom Experience choice, click the Save Changes button.
- Wait for the confirmation message to appear.
- Check your email app for a message from Verizon to confirm this change.
- They can even send you a text informing you of the change.
Note: Your confirmation message will have a link that will direct you to your account’s privacy dashboard if you want to change your settings again.
Step #5: How to Opt Out of Custom Experience by Calling Verizon
Opting out of the Verizon Custom Experience is not limited to doing on through their website. If you’re looking for a more direct approach, you can do it by calling Verizon customer support.
Since they added the Custom Experience program, you can now unsubscribe by talking to a customer service representative.
They even set up automated prompts that allow you to opt out of the program without talking to a representative. So, it’s entirely up to you on what route to take.
Here’s how to opt out of Custom Experience by calling Verizon:
- Call Verizon at 866-211-0874.
- Provide your Verizon account details.
- Follow the prompts to change your Privacy Settings.
- Go to the Custom Experience settings.
- Press “2” to opt out of the program.
Step #6: How to Opt Out of Custom Experience on the Verizon App
You can opt out of Verizon’s Custom Experience program in different ways. Even if you don’t have access to a computer and can’t open your Verizon account using a browser, you can still opt out of the program.
Since Verizon tracks a lot of sensitive data, it’s crucial that you opt out of it as soon as possible.
The good news is that you can unsubscribe from it using your Verizon app. So, as long as you have your phone, you will be able to set this in a way that immediately stops tracking your activities.
Here’s how you can opt out of the Custom Experience on the Verizon app:
- Launch the Verizon app on your device.
- Tap on the menu icon at the top left and choose Account.
- Select Privacy Settings and Account Management.
- Tap on the Manage button next to Verizon Custom Experience.
- Toggle the switch to the Off position on Custom Experience.
Note: If your Verizon account has multiple lines, you must opt out of Custom Experience for each number.
By following these steps, you can stop Verizon from tracking your activities on their network.
There’s nothing wrong with carriers tracking you, but since this is turned on by default, they don’t present you with an option if you want it activated or not.
You can contact Verizon customer support for more details about this program.
Now that you know the exact steps on how to opt out Verizon Customer Experience, all you need to do is follow them.
They offer many ways to unsubscribe, and the steps are quite straightforward, so you should be able to secure your privacy in a matter of minutes.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.