Are you having problems with Google Fi no service? Let us share with you how we were able to solve it in the least steps possible.
Google Fi may not be the most popular virtual carrier, but it does have its share of users.
One of the most common issues that drive them crazy is you get randomly disconnected from the network with the ‘No Service’ message.
The fix is actually quite simple.
Let us show you how we were able to deal with it on our Google Fi account.
To fix the Google Fi no service issue, you’ll want to reconnect to your carrier by turning Airplane Mode on, then off again. You can also update your phone’s connectivity settings by reinserting the SIM into your phone. Since Google Fi relies on its companion app, updating it to the latest version will help you get it back up and running.
There are a few main causes why you’re getting the ‘No Service’ alert on your phone.
You want to look out for connectivity issues and outdated apps as these can affect your service on a day-to-day basis.
Here are some of the issues that could have happened to your Google Fi phone and why you’re getting this error message:
1. Poor Connectivity
Even though Google Fi has the widest coverage, you can still run into some dead spots.
It could be due to physical or electromagnetic interference that’s causing the ‘No Service’ issue.
2. SIM Card Issue
Your SIM card is not seated properly inside the tray, and you do not have the best contact with your phone.
3. Outdated App
Google Fi relies a bit too much on its companion app. An obsolete app can also affect your service and not let your phone receive the signal.
4. Account Problem
Your account can get disconnected from the main database causing it not to be recognized by the network.
It’s a frustrating cause, but the fix is quick, so there’s nothing to worry about here.
Now that you have a better grasp of the issue, we can now proceed to the full fix guide and get your Google signal back!
How to Fix Google Fi Service Not Working?
Whenever you get the ‘No Signal’ alert on your Google Fi phone, your initial suspect would be interference.
Walls, trees, and other structures can easily block mobile signals going to your phone. You want to look for a location with good coverage.
You also need to watch out for interference sources such as microwaves, radios, baby monitors, and others.
In case it’s not interference, here are the other solutions you can try:
The next thing you want to perform if you’re not getting a signal from Google Fi is to refresh your connection.
Restarting your phone is one way to do it. However, the more effective way to do it would be to use your phone’s Airplane Mode feature.
Doing this should disconnect your phone from your carrier and allow it to reacquire the signal fresh.
Here’s how to turn on Airplane Mode to reacquire your phone’s signal:
- Swipe down from the top of your phone screen.
- On your Quick Settingsor Control Center, find the Airplane Mode icon.
- Tap on it to turn it on.
- Wait for your connections to disconnect.
- Tap on it again to switch it off.
Note: You’ll know if your phone has reacquired the signal since it will say Google Fi on the top left portion of your screen.
If the Airplane Mode trick does not work out, your SIM is not in contact with your phone on the SIM tray.
You also want to refresh the connection this way, so you’ll have to eject your SIM card and reinsert it.
Here’s how to reinsert your SIM card properly:
- Turn off your phone.
- Use your SIM eject tool to open your SIM tray.
- Remove your SIM from the tray.
- Wipe down the contacts with a soft, dry cloth.
- Reinsert your SIM back into your phone.
Note: You may get a carrier settings update when you turn on your phone after inserting your SIM.
Now that you know that there’s nothing wrong with your phone or SIM, you’ll want to think about your phone’s current connection settings.
Bugs and glitches could happen that can mess up your settings and disconnect you from the Google Fi network.
You can go into it and check each configuration one at a time. However, a more time-efficient way to fix it would be to reset the network settings on your phone.
This has an effect similar to a phone reset, but only components and settings using a connection.
Here’s how to reset network settings:
On your iPhone:
- Go to your phone’s Settings apps.
- Navigate to General.
- Select Transfer or Reset iPhone.
- Choose Reset, then Reset Network Settings.
On your Android:
- Open your phone’s Settings.
- Go to System, then Advanced.
- Select Reset options.
- Tap on Reset network settings.
- Tap Reset Settings to confirm.
Tip: Your files and apps will remain intact after performing this step, so there’s nothing to worry about deleting them.
If you have not updated your Google Fi app in a while, it can affect the performance of your phone.
An outdated app can cause the ‘No Service’ error, and the only way to fix it would be to update your app.
Here’s how to update your Google Fi app:
- Open your phone’s app store.
- Type in Google Fi in the search bar.
- Tap on the Google Fi app.
- Select Update to get the latest version.
Pro Tip: If you don’t see the Update button, it means that your app is up to date, and you’ll have to proceed to the next step.
If none of the solutions work so far, you’re dealing with an account issue. It can be as simple as the system does not detect your phone as part of an active Google Fi account.
If this is the case, you’ll have to reactivate your Google Fi account using your current phone.
This should link your account with your phone, and it can start to acquire a signal from the towers.
Here’s how to reactivate your Google Fi account:
- Open the Google Fi app on your phone.
- Sign in with the Google account you used for Google Fi.
- Follow the on-screen instructions.
- Update your Message app
Note: You can also access this step by uninstalling the Google Fi app, restarting your phone, and downloading it again.
That’s it! These troubleshooting steps should help you get your Google Fi service back.
You can always contact Google Fi’s customer support for assistance regarding this issue.
You’ll now be able to use your phone using Google Fi’s services whether you want to make a call, send a message, or surf the web.
Read Next: How to Fix Google Fi Voicemail Not Working?
Now that you have solved your Google Fi no service issue, you’ll now be able to use your phone and not worry about why your calls or texts are not getting through.
As long as you follow the steps we described, you should be able to fix it within a few minutes.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.