Does T-Mobile Fix Cracked Screens? (REVEALED!)

Does T-Mobile fix cracked screens? Let’s find out!

A damaged screen ruins your phone’s functionality and appearance, posing a safety hazard. It often indicates the phone was dropped, bumped, or exposed to extreme temperatures.  

T-Mobile offers repair services for cracked screens, but be sure to check for service availability and pricing with your specific T-Mobile location. Then, bring your phone to the nearest T-Mobile store or mail it in for repair. 

Let’s explore the details in the section below.

Does T-Mobile Fix Cracked Screens? We Answer All Your Questions

T-Mobile carries phones from various brands, including the popular Apple and Samsung devices, and provides protection plans that cover accidental damage, loss, and theft. 

However, not all repairs are covered by warranty or protection plans.

In the following sections, we’ll explain everything you need to know about T-Mobile’s repair services:

T-Mobile’s Repair Services

Does T Mobile fix broken screens? Yes. T-Mobile offers its customers two types of repair services: in-store and mail-in. 

Select T-Mobile stores offer In-store repair by authorized technicians from Assurant, which provides device protection plans.

Mail-in repair is for customers without in-store repair access or who prefer to mail their phone.  

Device Eligibility for Screen Repair

Not all phones are eligible for screen repair by T-Mobile. Only certain models from certain brands are covered.

Here is a list of eligible devices as of April 2023.

Brand	Model
Apple	iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone SE, iPhone XS Max, iPhone XS, iPhone XR
Samsung	Galaxy S21 Ultra 5G, Galaxy S21+ 5G, Galaxy S21 5G, Galaxy Note20 Ultra 5G, Galaxy Note20 5G, Galaxy S20 Ultra 5G, Galaxy S20+ 5G, Galaxy S20 5G
LG	Wing 5G
Motorola	Razr 5G

If your phone is not on the list, you must look for other options like third-party repair shops and DIY screen repair kits. 

Eligibility Criteria

To be eligible for screen repair by T-Mobile, your phone must meet the following criteria:

• It is one of the models shown above.
• You bought it from T-Mobile or a trusted seller.
• You have a T-Mobile postpaid plan on it. 
• You signed up for a device protection plan within 30 days of buying or activating it.
• It has no other damage except for the broken screen.

If your phone qualifies, ask for a screen repair by calling T-Mobile customer service or going to a nearby store.  

Requirements

Before requesting a screen repair from T-Mobile, you must take precautions to ensure your screen repair goes smoothly and your device is returned to you in good condition.

So, before you send your phone for repair, do these things:

• Back up your data so you don’t lose anything important. 
• Take off any cases or accessories from your phone. 
• Disable Find My iPhone or Find My Device if it’s on. 
• Have your IMEI number ready.
• Have your proof of purchase ready if you bought your phone from a third-party retailer.

Note: To get the IMEI number, dial *#06# on your phone or check the back of your phone or its original box.  

Official T-Mobile Repair Services: In-Store vs Mail-In

Next, you must choose between in-store and mail-in repair. Both options have pros and cons, but we’ll discuss the upsides below. 

The Upside of In-Store Repair

In-store repair is faster and more convenient. You get your phone fixed on the same day, usually in an hour or two.

You also get to watch the repair process and talk with the technician. In short, you avoid shipping your phone and waiting for it to return. 

The Upside of Mail-In Repair

Mail-in repair has the benefit of being more accessible and flexible. Requesting a mail-in from anywhere in the US is possible if you have a valid address.

You also get to decide when to mail and get back your phone. In short, you avoid visiting a store or making an appointment. 

Repair Costs and Fees: What to Expect

Will T-Mobile fix the cracked screen? Now that we’ve established T-Mobile fixes cracked screens, let’s move on to the repair costs and fees. 

Here is a table that shows the estimated costs of the screen repair:

Brand	In-store Repair Cost	Mail-in Repair Cost
Apple phones	$29	$99
Samsung phones	$29	$249
LG phones	N/A*	N/A*
Motorola phones	N/A*	N/A*

*These phones are not eligible for screen repair by T-Mobile. You need to replace them if they are lost, damaged, or stolen.

Warranty and Protection Plans

T-Mobile offers different types of warranty and protection plans that cover the cost of screen repair or replacement.  

Under Warranty Repairs

If your phone is under warranty and the screen damage is from a defect in the materials or workmanship, you’ll get a free repair from T-Mobile. The warranty won’t cover accidental damage. 

Here’s how to check if your phone is still under warranty with T-Mobile:

1. Go to the T-Mobile website at t-mobile.com
2. Sign in to your T-Mobile account..
3. Select Devices.
4. Locate your phone’s warranty status.
5. If it’s still under warranty, you can get it repaired with T-Mobile.

Note: The warranty period of your device usually starts on the date you activated it on T-Mobile.

Out-of-Warranty Repairs

If your phone is out of warranty, you must pay for the repair. But you’ll get a discount or waived service fee if you have a device protection plan.  

T-Mobile offers three types of device protection plans:

• Protection 360
• Basic Device Protection
• Device Protection Lite

To enroll in any of these plans, follow these steps:

1. Log in to your T-Mobile account.
2. Click on the Add-ons tab.
3. Navigate to the Protection section.
4. Click on the protection plan you want to get.
5. Choose Add.
6. Click on Submit to confirm.

Note: Enroll in a device protection plan within 30 days of purchasing or activating your phone. Then, upgrade or downgrade your plan anytime. 

Third-Party Repair Considerations

If your phone is not eligible for screen repair by T-Mobile, or you want to save a few bucks, you must consider going to third-party repair shops.

There are a lot of options that offer screen repair services for different phones.

When choosing a repair shop, you need to look at reviews, ratings, testimonials, and credentials. This way, you can be sure they will do their best to repair your phone.

As for the cost to get your device repaired, it varies on the type of phone you have and the extent of the damage.

Although, here are some estimates on what to expect when getting your phone’s display repaired or replaced:

Phone Model	Estimated Cost
iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max	$150 – $230
iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max	$260 – $280
Samsung Galaxy S20, Samsung Galaxy S20+ 5G, Samsung S20 Ultra 5G	$260 – $300
Samsung Note 20 5G, Samsung Note 20 Ultra 5G	$280 – $300
Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G	$280 – $320

As you can see, the cost of repair with third-party shops are more affordable than T-Mobile’s service.

However, you should consider the quality and reliability of the replacement parts that they are using. It’s always wise to weigh the pros and cons before deciding which option to choose.

Note: These costs are only estimates and do not include taxes or other fees that apply

DIY Screen Repair: Is It a Worthwhile Alternative

Finally, if you have the technical skills and patience to repair yourself, going the DIY route is one that you need to consider seriously.

You can buy a screen repair kit online, and it will come with everything you need, including the parts and tools.

Here are the reasons why going the DIY screen repair route is a great idea:

1. Save money by buying the parts and tools yourself.
2. You have more control over the quality and compatibility of the parts you use.
3. You have more flexibility over the time and place of repair.
4. Learn new skills and have some fun in the process.

As for the cost, we have an estimate of how much you are likely to spend when changing the screens yourself.

Phone Model	Estimated Cost
iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max	$40 – $60
iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max	$70 – $100
Samsung Galaxy S20, Samsung Galaxy S20+ 5G, Samsung S20 Ultra 5G	$70 – $90
Samsung Note 20 5G, Samsung Note 20 Ultra 5G	$80 – $90
Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G	$80 – $100

As you can see DIY screen repair is significantly cheaper than any of the other methods above, especially for Apple devices.

If you’ve damaged your phone’s screen and want to get it repaired, contact T-Mobile Support first to know if you’re device is still eligible for repair. If not, it’s best to follow the other methods to get the display replaced.

Conclusion

So does T-Mobile fix cracked screens? Yes, they do. You’ll need to check if your phone is eligible or under warranty. Consider the costs and alternatives, such as third-party shops or the do-it-yourself option.

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