Dodo Internet Not Working? – (Easy Fix Guide)

Wondering why is the Dodo internet not working? If so, then this guide will definitely help!

Although Dodo is an excellent and reliable provider, their networks may sometimes experience NBN-related issues that can cause all devices to go offline.

This guide will help you understand what type of issue you’re dealing with and provide methods for quick and efficient resolution.

Whenever the Dodo network is offline, check the NBN’s connection to the network router or modem, correct the cable installation of your Dodo setup and perform a factory reset on your Fibre NBN.

Let’s explore further!

Why is My Dodo Internet Not Working?

So, understanding what causes the Dodo internet to go out is a top priority before applying any troubleshooting steps.

Hence, we have put together an organised list that contains all possible reasons for the outage of the Dodo internet to help you decipher the issue quickly and efficiently. 

Here’s what causes the Dodo network to go offline:

What is Your Dodo Network Type?

• If your connection type is FTTN (Fibre to the Node) or FTTB (Fibre to the Building), you will require a separate combination of a router and modem devices.
• If your connection type is Fixed Wireless, FTTC (Fibre to the Curb) or FTTP (Fibre to the Premises), you only need a router, as the NBN acts as a modem.

Let’s start with troubleshooting!

Dodo Internet Not Working – Quick & Effective Solutions

Tip: Follow the steps in consecutive order!

1. Power Cycle the Dodo Equipment

The first step is to conduct a power circulation of the equipment in your Dodo installation to detect potential problems with the service and network coverage.

The power cycle is a useful technique to a great extent, as it addresses issues with the setup’s hardware and the software.

How to Power Cycle Dodo’s NBN Box?

1. Locate the Power cable of the NBN unit.
2. Disconnect the NBN device from the A/C.
3. Wait for 45 seconds while discharging.
4. Reconnect the NBN’s A/C wire into power.
5. Wait until the NBN turns on and test Dodo.

How to Power Cycle the Network Router?

1. Optional: Check if the router has a power button.
2. Optional: Hold the power button for 30 seconds.
3. Unplug the router’s power cable from both ends.
4. Wait for 30 seconds for a total power circulation.
5. Reseat the power adapter on both ends and test.

While disconnected, inspect the power adapters’ physical condition and attempt to recognise visual hardware damages, such as rips, cuts or frayed wires.

A defective adapter of the NBN unit must be reported and scheduled for repair by technicians.

Note: Do not attempt to replace the equipment initially provided by Dodo! 

2. Check Dodo’s Network Status

If the Dodo network has gone offline, your devices will be reconnected to the internet once the service is restored.

So, the next step is to detect whether there’s an ongoing service outage with the Dodo network and wait until the cellular NBN coverage is restored in your local service area. 

Here’s how to check the current Dodo network status:

1. Navigate to Dodo’s Network Status page.
2. Click “Current Status” from the side menu.
3. Find the location on the provided Dodo map.
4. Check the Status Marker on your location.

Info: Furthermore, the outages/degradations can be location-based or Nationwide/Statewide, based on the marker indicated on the Australian map.

3. Inspect the Dodo’s NBN Box

The NBN (National Broadband Network) device uses 4G or 5G coverage to distribute a usable internet connection to your network’s router.

Hence, if there’s a fault with the cellular NBN unit, all devices connected wirelessly or via Ethernet to the network will immediately lose reception.

Tips for NBN On FTTN & FTTB Connection:

Here’s how to troubleshoot wired NBN units:

• Inspect the Fibre connection with the service outlet.
• Check the Coaxial/Service cable for visual damages.
• Connect the NBN box to an alternative service outlet.

Tips for NBN On Fixed Wireless, FTTC & FTTP:

Here’s how to troubleshoot FTTC, FTTP and wireless nbn units:

• Position the wireless NBN in a more open position.
• Check for nearby devices that cause interference.
• Determine whether your location is eligible for NBN.

Tip: You can check Dodo’s NBN Rollout map to check the nbn availability in your area!

4. Inspect the Connection (Ethernet)

If devices that are physically plugged into your network router are offline, there could be a fault with the physical Ethernet connection.

So, there are multiple possible ways to troubleshoot a wired Ethernet connection, but the first step is to uncover the cause of the actual Dodo problem.

The Dodo setup uses one mandatory Ethernet cable for connecting the NBN connection box to your router/modem and up to 4 optional Ethernet connections for LAN devices.

Tips to Restore Ethernet Connectivity:

Here are the best methods to troubleshoot issues with the Ethernet connectivity:

• NBN Ethernet: Secure the NBN’s Ethernet cable on both ends.
• NBN Ethernet: Test the NBN’s Ethernet wire in a different port.
• Router Ethernet: Connect to the blue port on the router’s rear.
• Router Ethernet: Test the cable on a different external device.
• Replace the NBN or router’s Ethernet wire with a brand-new one.

A defective Ethernet cable may result in inconsistent connectivity status or constant outages of Dodo’s NBN or the connected third-party device.

You can rule out issues with the Ethernet cable by inspecting it physically and attempting to recognise defects.

5. Check for Network Suspensions

One of the reasons why is Dodo internet not working, may be due to your Dodo subscription!

Your subscription might have been suspended due to not completing scheduled payments or managing/cancelling your plan.

Well, you can examine the status of your Dodo service plan by signing in to the provider’s website with your user login credentials on any connected device.

What Do I Need for Viewing Dodo Status?

You will require one of the following to view the service status of Dodo:

• Contact Number
• Service Number
• The Customer ID

Info: The following information can be acquired in the welcome email sent by Dodo upon signing up for your service.

How to Check Dodo Service Status?

Here’s how to check if your Dodo subscription has been suspended:

1. Open a web browser and navigate to Dodo’s Account Status Page.
2. Tap on the ID field and input the required user unique user information.
3. Next, insert the date and birth year in the field below the customer ID.
4. Tap on the “CHECK MY ORDER” button to receive status information.

Once redirected, you can restore, suspend, manage, or deactivate the Dodo subscriptions by pressing the appropriate button.

To renew your subscription, you must update your billing and personal information on Dodo’s “My Services” page.

Tip: In case of a failed payment, contact your bank!

6. Reset Your Dodo Equipment

Restoring the Dodo NBN and router to factory defaults is a testified solution against cellular coverage or general internet issues.

Your NBN unit and the router should have an in-built factory reset button to restore the device to default configuration settings and start fresh.

Warning: The factory reset will erase all the saved configurations!

How to Factory Reset Your NBN Box?

1. Locate the Reset button on the rear panel of the NBN unit.
2. Use a paperclip or a pin to push the NBN’s Reset button.
3. Hold the button for 10-15 seconds to cause the restoration.
4. Release the button and wait for the NBN to undergo a reset.

How to Factory Reset Dodo Router?

1. First, press the Power button of the router twice.
2. Locate the Reset button on the back and hold it.
3. After at least 10-15 seconds, release the button.
4. Optional: Set up the Dodo router from the GUI.

Once the NBN has been reset to factory defaults, it will take up to 5 minutes until all mandatory LED lights have become green.

Only then do you reconnect your devices and test if the Dodo network is working.

Tip: For more help, contact Dodo Customer Support.

Quick Recap:

Whenever the Dodo internet not working, perform a power cycle on the NBN connection box and disconnect the network router from power.

In addition, you must inspect your Ethernet connection for wired devices, check for Dodo outages, and reset the NBN box.

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