Wondering why when using Comcast some channels not working? Here we will answer all your questions and provide you with transparency about possible causes.
We have gathered all the useful information from the communities online in simple and easy-to-follow methods.
There are more than enough ways to fix your problem, so we have a lot to discuss.
To fix the not working channels on your Comcast, take a close look at all the cables in the installation workflow. We suggest re-connecting them from scratch to set a solid foundation. Next, replace the remote’s batteries to exclude it as a possibility and if the issue is still there, you can start troubleshooting.
It is essential to understand the possible causes beforehand, so let’s take a look.
Why Comcast Box Not Getting All Channels?
Your Comcast box could not be getting some of your channels due to several possible occasions.
An inappropriate cable connection remains the main and most common reason, as any misconfigurations can interfere with the channel’s playback.
If you have already verified and possibly re-connected everything let’s, take a look at all possible causes:
- Improper cable connections.
- Worn-out remote batteries.
- Bad TV input.
- No channel support.
There is always the possibility of a hardware issue or temporary service maintenance.
So, if the issue occurs on a specific selection of channels, you can check with your playout supplier.
How To Fix Comcast Box Not Getting All Channels?
Now when you’re familiar with what might interfere with your Comcast channel’s functionality, it is time to talk about how to properly resolve the issue.
We recommend applying our steps in the order they are listed to exclude the possible causes one by one. Feel free to test your channels after each of the methods below.
Method #1 Verify Cable Connections
As we mentioned earlier the cable connections are an essential part of the installation and when Comcast some channels aren’t working many people check the cables first.
In that regard, we’ve dedicated this method to the cable connection as if there is something wrong there is no point in proceeding further.
If possible, you can test the functionality of all cables on other devices and identify any issues. If you’ve tried everything possible, feel free to proceed further.
Method #2 Refresh Comcast Cable Box
One of the fastest and efficient solutions to not working channels would be to refresh your Comcast cable box.
This approach addresses any temporal issues that might interfere with some of your channels and specifically their playback.
Now, let’s learn how to refresh your Comcast cable box and possibly resolve any power-related issues within your device:
- Grab your remote control.
- Press the A button on your remote.
- Select System Refresh and press the OK.
- Click on Refresh once again and press OK once again.
Easy as that, you had now performed a refresh on your Comcast cable box.
Don’t worry if the refresh takes some time, be patient, and don’t get discouraged yet, because if this method doesn’t work, we still have plenty of things you can try.
If the issue appears only on live stream (live broadcast), the channel might be in-service maintenance.
Method #3 Power Cycle Comcast Cable Box
Another common approach that will eliminate any temporal power issue related to your cable box, is to perform a power cycle.
This method is well-known so far to be the most effective when it comes down to performing an overall reset of your device.
In order to perform a power cycle on your Comcast cable box, follow the steps below:
- Turn off your Comcast cable box.
- Unplug the power cable from the power outlet
- Wait for 3-5 minutes.
- Plug the power cable back in.
Easy as that, you had now performed a power cycle on your Comcast cable box. If the issue is still there let’s move on to our last method.
We suggest not plugging your power cable into a power strip or divider, as this could cause more harmful power-related issues if the device is malfunctioning.
Plug Comcast’s cable box power cable directly into the outlet in order to ensure the functionality of the power flow within your Comcast device.
Method #4 Update TV OS
It turns out that some channels could be missing from the Comcast playlist because of outdated TV software.
So regardless of the TV model, head to the settings menu and navigate the update tab. Feel free to scan for available updates now.
It might take a while, but you need to be patient. Once the update is ready, we recommend going back to method #3 and perform a power cycle again.
Method #5 Check Outside Wiring
If nothing has helped so far, there is one last thing that could interfere with the Comcast playout.
After checking the inside wiring of your Comcast cable box, it is time to check the outside one provided by the Comcast technicians.
Of course, you won’t be able to do this by yourself and you might have to call a field tech that will test the outside of your home to determine the problem.
The service won’t cost much, especially if you call a Comcast employee that will make sure your outside wiring is functioning perfectly.
If they find a malfunction related to the issue, your TV streaming will be cut out for a maximum of 24 hours before the issue is resolved for good.
Read Next: How to get rid of Comcast Broadcast TV fee?
Comcast Some Channels Not Working Issue Still There…
If a technician had taken a look at your outside wiring, you will definitely receive feedback. In case you haven’t called yet, we highly encourage you to do so.
At least you will get to explain the problem over a phone conversation with an employee. Don’t forget to mention what you’ve tried in this post to bypass all the unnecessary troubleshooting.
On the other hand, the issue could be related to the hardware of your installation.
For instance, the cables. If there is a malfunction throughout the cable installation, the chances of getting channels are nearly none.
If you don’t have a suitable device to test all cables, locating the issue could be challenging so calling the supplier seems like the only thing to do.
Our recommendation would be to try our methods again in case you had missed an essential part of the process.
We hope that now you know why Comcast box is not getting all channels and most importantly how to resolve the issue fast and effectively.
After all, the problem could be related to service maintenance from the supplier’s side so if the issue is still there, feel free to check after 24 hours.
For posts related to Comcast issues, you can check our tech blog in which you will defiantly find a solution to your problem.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.