With your ChargePoint app not working, you may find it difficult to find ChargePoint stations. Fortunately, we know how to help you!
The ChargePoint app may stop working if you don’t have enough storage space left on your phone. Minor bugs and glitches may also cause issues.
Finally, check your Bluetooth and WiFi connection to ensure they are not the culprit.
What should you do if your ChargePoint app isn’t working? Continue reading to find out!
If your ChargePoint app stops working, check your Internet connection and the ChargePoint server status.
If the issue persists, free up some space on your phone by removing unused files and apps. Additionally, activate your phone’s Bluetooth near your charger.
Before we discuss the solutions in detail, we’ll help you understand why your ChargePoint isn’t working.
Main Reasons Why Chargepoint Not Working
When your ChargePoint app stops working, it can be very frustrating. You won’t be able to see available ChargePoint stations and start charging.
✅ Not enough storage on phone – Your phone storage may be filled with files and apps. The ChargePoint app needs at least 13 MB to download.
✅ Bluetooth module is not activated – Your phone communicates with the charger via Bluetooth. It needs to be ON, and you should stand within a few feet of the station when activating it.
✅ WiFi connectivity issues – Activation and continued operation of the ChargePoint app require a WiFi connection. If it’s not working, either there’s no WiFi coverage in your desired location, or your ISP connection is down.
✅ Minor bugs and glitches – Your ChargePoint app may not be current. See if a new version of the software is available on Google Play or Apple Store.
These are the possible reasons your ChargePoint app isn’t working.
Now, let us proceed to the solutions.
How to Easily Fix Chargepoint App Not Working
Before we move on to advanced solutions, let us start with easy fixes to your ChargePoint app not working.
Since WiFi issues are one of the possible causes, we suggest you check your Internet connection first.
Then, try the following steps until you connect.
- Restart your router.
- Check your cable connections.
- Connect to a different WiFi network.
If the Internet Service Provider server is down, your charger won’t be able to connect to the Internet.
Try connecting to your WiFi network from another device to ensure your ISP is working. If you still can’t use your ChargePoint app, restart the app and your phone.
Solution #1: Hard Reboot Your Phone
If a quick reset does not resolve the issue with the Chargepoint app, it’s time to use a more advanced method.
Whether you have an iPhone or Android phone, they come with a hard reboot or force restart feature.
It disconnects the power and wipes out all the temporary data saved on your phone.
Here’s how to perform a hard reboot on your phone:
- Press and release the Volume Up button.
- Push and release the Volume Down button.
- Press and hold the Power button.
- When you see the Apple logo appear, release the power button.
- Press and hold the Volume Down button on your phone.
- At the same time, push and hold the Power button.
- Hold the two buttons for 7 to 10 seconds.
- Wait for the screen to restart with your phone’s logo.
Note: It might seem like a long time, be patient and hold the buttons until you see your phone’s screen turn black and turn back on.
Solution #2: Free Up Storage Space by Removing Unused Apps
The Chargepoint app can get a little sensitive regarding the storage space left on your phone.
If restarting the app and phone does not resolve the issue with the app, you want to check your phone’s remaining storage space.
Apps will use up the free space and save temporary files while you’re using them. It can stop working entirely when it detects that there’s not enough space for these files.
There are bound to be a few apps that are installed on your device, but you’re not really using them.
You want to remove these to free up space. Here’s how to remove apps you don’t often use on your phone:
- Go to your phone’s Settings.
- Select General, then iPhone Storage.
- Scroll down through the app list and look at the Last used date.
- If the date says Never used, uninstall the app.
- For those with dates, uninstall it if it’s been a few weeks or months.
- Open your phone’s Settings app.
- Go to the Apps option.
- Select Unused apps.
- Review the apps that you seldom use.
- Uninstall the apps to free up space.
Note: You can also check the downloaded files on your phone and delete them.
Watch out for saved videos, as they can take up a lot of space.
Solution #3: Offload the Chargepoint App From Your iPhone
If you’re using the Chargepoint app with an iOS device, there’s an option that you can do to get the app up and running again.
It’s called the offload feature, and it clears the app’s files from your phone.
You can compare it to reinstalling the app. However, it’s more advanced as it does not remove your settings, so you don’t have to reconfigure it again.
Here’s how to Offload the Chargepoint app from your iPhone:
- Open your phone’s Settings.
- Go to the General option.
- Select iPhone Storage.
- Navigate to the Chargepoint app.
- Tap on Offload app and confirm it.
Note: After you successfully offloaded the Chargepoint app, all you need to do is tap on the icon to restart it.
Solution #4: Flush Out Glitches by Clearing Temporary Files
Now, if you have an Android phone, they have a similar feature that allows you to remove glitches by removing the temporary files that the app creates.
Most of these are needed, so the app runs as smoothly as possible. However, there are instances when a particular file can be corrupted and cause the entire app to stop working.
You can clear up the cache and data whenever this happens and get the Chargepoint app working again.
The advantage of doing this is that you don’t need to reinstall the app or reset your phone.
Here’s how to remove glitches on the Chargepoint app:
- On your Android phone, go to Settings.
- Go to Storage, then Apps.
- Scroll down to the Chargepoint app.
- Tap on Clear Cache.
- If the problem is not resolved, select Clear Storage.
Note: You’ll also regain some storage space in the process, so make sure to check this with other apps such as Facebook, YouTube, and others.
Solution #5: Activate Bluetooth and Stand Near the Charging Station
The Chargepoint app should not have any issues connecting with the charging station.
However, there are instances when it can get disconnected.
When this happens, there’s a chance that your app can stop working since it can’t detect the charging station.
You want to ensure that there is a connection by approaching the station and turning on Bluetooth.
Here’s how to reconnect your ChargePoint app with the charging station:
- Go to your phone’s Settings.
- Turn on your phone’s WiFi.
- Activate your device’s Bluetooth.
- Approach the charging station.
- Open the app and select Activate charger.
Note: It can take a while for your phone and the charging station to establish a connection, so be patient.
Solution #6: Remove the Charging Connector from Your Car
There are instances when it’s not the ChargePoint app’s fault that it stops working. One factor is that the charger is not properly relaying its status to the app.
If this is the case, you can easily remedy this situation by performing a reset.
A reset, in this case, requires you to pull the charging connector from your car so it can relay that information to the app.
You can then plug it back in so the app can work correctly. Here’s how to remove the charging connector from your car:
- Remove the Chargepoint connector from your car.
- Wait for at least 15 to 30 seconds.
- Plug the connector back into your car.
- Relaunch the Chargepoint app to check its status.
Note: You can also try reinstalling the Chargepoint app on your phone if this step does not resolve the issue.
These steps should get your ChargePoint app working again. It can be an issue with the app, but that’s not always the case.
If you’re having issues with the app and your power station is not charging your car properly, you can contact Chargepoint’s customer support or your car manufacturer for help.
Your ChargePoint app not working is likely due to a software or charger hardware issue. Now that you know the reasons and the steps to solve it, you can get it to work in a few minutes.
However, there are instances when the problem is much deeper, and you’ll have to rely on their customer support team to help you out.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.