Assurance Wireless Data Not Working? (Here’s How to Fix!)

When you experience an Assurance Wireless data not working problem, there is no need to worry!

You want to have access to your phone’s mobile data at all times. If it doesn’t work, it can bring a lot of anxiety.

Whenever you face this problem, you want to fix it as quickly as possible. That’s why we’re going to show you how you can do it in under 10 minutes. 

To fix your Assurance Wireless data issue, toggle your phone’s Airplane Mode on and off. If this doesn’t work there are other proven methods you may want to try, such as updating your carrier settings, resetting your phone’s network settings, and manually changing your phone’s APN settings. 

We’ll discuss the complete steps of the above methods in the section below.

But before that, you might want to check the top causes of Assurance Wireless data not working so you can apply the best solution.  

Top Causes of Assurance Wireless Mobile Data Not Working

It’s quite easy to tell when your Assurance Wireless mobile data is not working.

Your phone status may indicate that you’re not connected to the Internet or apps that need Internet don’t seem to work.

It can also be a case of extremely slow upload and download speed. To confirm, perform a speed test. 

✅ System Is Unavailable

If you’re getting a Mobile Network Not Available error message, you may be dealing with a network outage. Visit DownDetector to see Assurance Wireless network status. 

✅ Using the Wrong Network Settings

Maybe your device only supports 4G, but you chose a 5G mobile network.

This slows down your Internet or even causes your data not to work. 

✅ Damaged Network Hardware

Sometimes, your Assurance Wireless data problem is brought about by damaged network hardware. In this case, it’s best to bring your phone to the nearest service center.

✅ Temporary Software Glitch

A variety of tech glitches and bugs may be getting your cellular data to malfunction. Or, there may be an error from your mobile operator. 

These are the possible reasons your Assurance Wireless data isn’t working. Now, let’s proceed to the solutions. 

Proven Methods to Fix Assurance Wireless Data Not Working

If you encounter an Assurance Wireless data not working issue, don’t panic.

There are a couple of things you can do before you try more advanced solutions.

• First, turn your phone’s Airplane Mode on and then off. It’s a quick way to refresh all wireless connections on your phone. 

If toggling the Airplane Mode doesn’t work, try restarting your phone. Simply turn off your phone, wait for half a minute, and then turn it back on. Check if your mobile data is working again. 

Continue to the solution below if, unfortunately, none of the above solutions work. 

1. Disable Your Phone’s Other Connection Hardware

Your phone’s wireless data can be a bit sensitive compared to other networking components. Interference can affect your data connection and stop it from working.

Even the smallest interference from WiFi and Bluetooth signals can disrupt your mobile data.

To ensure that your connection to your network’s data is uninterrupted, you want to turn off your phone’s other connection hardware.

After all, if you decide to turn on your phone’s mobile data, it means you don’t have access to other connections.

Here’s how to disable your phone’s networking hardware:

1. Open your phone’s Control Center or Quick Settings.
2. Find the WiFi icon and tap on it to turn it off.
3. Locate the Bluetooth icon, and turn it off.
4. Tap on the Mobile Data icon and switch it on.

Note: You want to turn off all your phone’s network hardware first before you can switch on your phone’s mobile data to avoid any form of interference.

2. Update Your Phone’s Carrier Settings

At this point, your phone should be able to connect to your Assurance wireless data without any issues.

If you can’t connect to your mobile data, there could be problems with your phone’s carrier settings.

It needs to get the updated configuration files so it can connect to the network properly.

Your phone should update these settings automatically. However, you can also prompt your phone to do it manually to ensure that it has the latest settings.

Here’s how to update your phone’s carrier settings:

iPhone:

1. Connect your phone to WiFi or Mobile data.
2. Go to your phone’s Settings.
3. Select General.
4. Tap on About.
5. Choose Carrier to update the settings manually.

Android:

1. Go to your phone’s Settings.
2. Select More, then Mobile Networks.
3. Choose Carrier Settings.
4. Tap on Update Profile.

3. Set Your Phone’s Network Mode to Automatic or 4G

One of the reasons why your Assurance wireless data is not working properly is your phone’s network mode is not compatible with the network.

You might be alarmed, but there’s nothing to worry about regarding your phone’s capabilities. 

• Your phone is well-equipped to connect to Assurance’s network. The problem lies in your phone’s settings.

The network mode settings on your phone are usually set to Automatic, and it should work fine.

However, there are cases when it can malfunction, so it’s better to specify the network type.

Here’s how to set your phone’s network mode:

iPhone:

1. Go to your phone’s Settings.
2. Select the Cellular option, then Cellular Data Options.
3. Tap on Voice and Data.
4. From the list, choose 4G.

Android:

1. Open your phone’s Settings app.
2. Tap on the Network and Internet option.
3. Select your carrier from the menu.
4. Choose the Preferred network type.
5. Tap on 4G/LTE.

Note: If your phone is already set to 4G or LTE, you can select the Automatic option to allow it to seek the signal again.

4. Set Your APN to Use IPv6

Your phone’s data connection relies on the APN to successfully connect to the internet.

You can set it to use the latest IPv6 protocol as it has better connectivity features compared to the old one.

Your network not assigning an IP address to your phone is one of the primary reasons your connection can fail, and this does not happen with IPv6.

Here’s how to change your APN to use IPv6:

iPhone:

1. Go to your phone’s Settings.
2. Choose Network.
3. Select Assurance Wireless from the list.
4. Tap on the IPv4 address, then Configure IP.
5. Select the Automatic option.

Android:

1. Open your Settings app on your phone.
2. Tap on Connections.
3. Select Mobile Networks.
4. Go to Access Point Names, and choose Assurance Wireless.
5. Scroll down to APN protocol and set it to IPv6.

5. Reset Your Phone’s Network Settings

Whenever your mobile data is not working as intended, the most likely culprits are your settings or software.

If you have restarted your phone a couple of times and updated it, you want to look at problems with your network settings.

The quickest way to refresh this would be to reset your phone’s network settings.

Here’s how to reset your phone’s network settings:

iPhone:

1. Go to your phone’s Settings.
2. Navigate to General.
3. Select Reset iPhone.
4. Choose Reset.
5. Tap on Reset Network Settings from the pop-up menu.

Android:

1. Open your phone’s Settings.
2. Go to System, then Advanced.
3. Choose Reset Options.
4. Tap on Reset Network Settings.
5. Select Reset Settings to confirm.

Note: After resetting your phone’s network settings, we recommend restarting your phone so it can download the latest ones from your Assurance.

6. Manually Change Your Phone’s APN Settings

As a last resort, changes to your network’s APN settings can cause your phone to not connect with your data provider.

To resolve this, you can enter the latest APN settings into your phone manually rather than allowing your phone to download it automatically.

Here’s how to change your phone’s APN settings:

iPhone:

1. Go to Settings.
2. Select Mobile Data, then Mobile Data Options.
3. Choose Mobile Data Network, then select Assurance Wireless.
4. Tap on each field and enter the details found below.

Android:

1. Open your phone’s Settings.
2. Select Connections, then Mobile Networks.
3. Choose Access Point Names.
4. Tap on the Add button at the top right.
5. Enter the details found below.

Assurance Wireless APN Settings:

• Name: Assurance-Wireless-MMS
• APN: internet
• Username: Leave Blank
• Password: Leave Blank
• MCC: 470
• MNC: 02
• APN type: MMS
• APN Protocol: IPv4/IPv6

Note: After changing the APN settings, we recommend restarting your phone and testing the connection.

These proven solutions will help you restore your phone’s mobile data connection to Assurance Wireless.

You can also reset your phone to factory settings or update its software to the latest version. Doing these can also help you resolve your connectivity issue with your provider.

Bottom Line

These are the causes and steps to fix your Assurance Wireless data not working error.

If you run into issues while you’re performing any of these solutions, you can contact Assurance Wireless customer support.

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