Wondering why Paramount Plus not working on Sky Glass? Well, stay with us to know!
The Paramount Plus streaming application is pre-installed on your Sky Glass TV, which means that you need to sign in to start streaming.
However, if you have trouble signing in or you can’t stream anything from Paramount Plus, this guide will help you overcome this, so keep reading.
When Paramount Plus is not working on your Sky Glass TV, begin with performing a power cycle and then sign out and in the app. In addition, you must check whether the internet connection is intact, and if nothing helps, perform a factory reset on the TV.
Let’s continue to unwrap!
Paramount Plus Not Loading on Sky Glass?
The Paramount Plus app might not work on Sky Glass TV for numerous reasons, but we’ve managed to summarise everything in a shortlist.
So, let’s review the potential causes for this:
These are the general possibilities for the problem you’re experiencing with Paramount Plus on your Sky Glass.
However, many surrounding factors are also involved, so we’ve included them in the complete solution guide below…
Paramount Plus Not Working on Sky Glass – Top Solutions!
Tip: We recommend attempting all of the solutions below!
1. Sign-in Paramount Plus Account
The first fundamental requirement to stream Paramount Plus on your Sky Glass TV is to be signed into a subscription-activated Paramount account.
When you open the app on your Sky Glass, you’ll be prompted to sign using one of the two options- “On the Web” or “On my TV”.
Signing in Through the Web:
- First, use an online browser-enabled device.
- Then, connect that device to the internet.
- Go to https://www.paramountplus.com/intl/.
- Sign in and note the unique code on the screen.
- Insert that code in the Paramount app on Sky.
Signing in Through the TV
- Select the “On my TV” option for signing in.
- Note: Using your Sky Glass remote, sign in.
- Insert the Paramount account email address.
- Insert the associated Paramount password.
- Finally, select the “Sign In” option to log in.
When you’re signed in to your Sky Glass TV, you should be able to stream anything as long as your device remains with an ongoing subscription.
However, if the Paramount streaming is not working, perhaps something else is causing this problem, so continue reading ahead…
2. Power-Reset your Sky Glass TV!
The reason why Paramount Plus not working is not working sometimes comes from a bug with the operating system.
The best way to refresh the system is not by a simple reboot. Instead, we recommend performing a power cycle, which works differently.
Here’s how to power cycle your Sky Glass TV in easy steps:
- First, power off your Sky Glass using the remote.
- Then, unplug the power adapter from the outlet.
- Wait for about 60 seconds for a complete cycle.
- Plug the Sky Glass TV directly into the wall outlet.
- Turn on the TV and test whether Paramount works!
In case you continue to experience streaming problems, keep reading ahead!
Note: This method will not erase anything from your Sky Glass TV.
3. Reset the Sky Internet Connection!
An internet connection is one of the essential requirements for online streaming through any app on your Sky Glass TV.
So, the next thing to inspect is if your Sky Glass TV is connected to the internet and whether that internet is good enough for a smooth streaming experience.
The Sky Glass can be connected to the internet in one of two ways–WiFi or via Ethernet cable, so based on your setup, you must check for issues.
How to Reset Sky Glass to the WiFi?
- Press the “Home” button on the Sky remote.
- Then, go to Settings and enter the Network.
- From there, select the “Reset” menu option.
- Then, find and select your WiFi connection.
- Insert the password to reconnect to the WiFi.
How to Reset Sky Glass via Ethernet?
- First, the Ethernet cable port on the Sky Glass.
- Unplug the Ethernet by pinching the connector.
- Also, disconnect the Ethernet from the router.
- After a few minutes, reconnect the cable tightly.
Important – Test Your Internet!
It’s crucial to justify whether your internet is intact, which might suggest why the Paramount Plus app is not working on your Sky Glass.
You can use a secondary device to try streaming or go to https://www.speedtest.net/ to check the internet speeds and determine if you need optimisation.
Note: To stream Paramount Plus on Sky Glass TV without interruptions, your internet speed must be 2.5 Mbps or above!
4. Refresh the Sky Glass TV Apps
It’s not excluded that the Paramount Plus application files are missing or the data is corrupted, which often leads to functionality issues.
On a Sky Glass TV, you can’t really uninstall or install apps, but you can refresh them, which is an excellent solution against app-related problems…
Here’s how to refresh the apps on your Sky Glass TV:
- Press the “Home” button on the Sky Glass remote.
- Go to Settings and enter “System Management.”
- From there, highlight and enter “Resets & Updates.”
- Finally, select the “Refresh Apps” option from the tab.
You will shortly see a message: “Your apps are being refreshed”, and your Sky Glass TV will not be usable during the process.
The refresh shouldn’t take more than 5 minutes, and when the operation is ready, you can re-open and test whether Paramount Plus will work…
Reminder: After refreshing the apps on your Sky Glass, you must sign into your accounts!
5. Verify the Paramount Subscription
If streaming Paramount through your Sky Glass is impossible, the issue may be due to an inactive subscription.
To verify this, you must go to the official Paramount website, sign into the same account as your Sky Glass TV and confirm that the billing and subscription are intact.
To check your subscription, sign into Paramount Plus!
Then click on your name at the top-right corner and enter the “Account” tab.
From there, you must select your billing status to check whether the most recent transaction was successful.
Tip: Test streaming anything from Paramount Plus through the web to confirm whether the subscription is active and your services are not suspended.
6. Check for Sky/Paramount Outage!
The reason why the Paramount Plus app is not working on your Sky Glass could be due to an outage on either side.
On one hand, the Sky servers must be functional for you to use any app on the Sky Glass, and on the other hand, Paramount services must also be working…
So, you must first check whether everything on Sky’s end is intact and then check if the Paramount services are online.
This might help you unwrap the culprit for the entire fuss…
- To check for any Sky outages, go to the Sky Status Center.
- To check for Paramount outages, go to Paramount Status.
Info: In case of any ongoing outages, you must wait until the servers and services are restored when you should be able to use Paramount Plus without any issues.
7. Factory Reset Your Sky Glass TV!
If nothing helps, and the Paramount Plus app and/or other apps are not working on your Sky Glass, it’s time to perform a system reset.
This method deletes your saved information, data and configuration, so we recommend backing up everything needed.
Here’s how to factory reset your Sky Glass in easy steps:
- First, begin by going to the home screen.
- Then, navigate and enter the Settings tab.
- Find and enter the “System Management”.
- Then, you must press “Reset & Updates”.
- Select the “Factory Reset” option to reset.
The Sky Glass will factory reset and reactivate, and the Paramount Plus app must start working normally.
In case, however, you face trouble during or after the factory reset, we recommend getting in touch with Sky Customer Service for additional assistance.
Warning: The data loss after a factory reset is irreversible!
Quick Recap:
Hence, Paramount Plus not working on Sky Glass due to a system bug with the TV or due to a slow or loose internet connection.
The best way to address the issue is to refresh all Sky Glass apps, check the Paramount membership and verify the TV internet connection.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.