Why Does Spectrum Keep Going Out? Fix Guide

If you are wondering why does Spectrum keep going out, the most likely reason is you may be too far away from the router.

But, there are other explanations like software and hardware issues. So, we put together this article to help you understand the potential causes and share ways to handle them.

If your Spectrum internet continues to cut out, the possible culprit is your network connection. Reposition your equipment to provide you with strong internet signals. Place your modem and router at the center of your home and keep them away from physical barriers.

The issue can be due to manufacturer defects or network connection problems in a few cases.

Reboot the router or modem to fix the issue. If it persists, you may need to contact Spectrum Support so a technician can have a look.

Causes of Spectrum Internet Going Out

If you know the reasons, you will not get confused or worried.

So, before moving on to some quick fixes, first, let us find out why your Spectrum internet keeps going out.

1. Spectrum Internet Disruption

One of the major causes of why does Spectrum internet keep going out is an incompatible router or modem.

Spectrum usually provides their internet modem. If possible, use that one. In case the modem is defective, you can contact Spectrum support for additional assistance.

2. Overloaded Wi-Fi Network

In some cases, your Spectrum internet may be going out if you share the same Wi-Fi frequency with many people.

The number of devices that connect to your network should be compatible with your Internet speed. Otherwise, your Wi-Fi network will be overloaded.

3. Too Far from Wi-Fi Hotspot

Something as simple as being too far from the Wi-Fi hotspot can cause the Spectrum to go out.

Try repositioning your equipment to improve the strength of your network signal. Find an open and central area in your home and avoid places with large metal objects.

4. Minor Software Bugs

You may also want to check if your router is up-to-date. If the firmware of your device is out-of-date, it can slow down your internet speeds.

A slow internet connection can cause your spectrum to go out, which can be very frustrating.

These are some of the basic reasons for the Spectrum internet going out. Now, we will discuss some quick fixes that you can try on your own.

Why Does Spectrum Keep Going Out – How to Fix?

It can be agitating when you are in the middle of your task and your internet disconnects.

Fortunately, Spectrum customer service is available 24/7 to help you. But before you reach out to them, try these quick fixes.

Solution #1: Make Sure Cables to the Router are Tight and Secure

Housekeeping plays a vital role in the health of your equipment.

In addition to keeping your router and modem dust-free, look into your connections and make sure they are properly tightened.

A good rule to follow is to make sure your router cables are secure if finger-tight. Make your connections as tight as you can without the help of any tool.

1. Find the point where the cable connects to the back of your router.
2. Twist the connection to the right.

Note: From time to time, check the cables to your router because they can become loose over time, leading to various issues.

Solution #2: Relocate Your Router for Better Coverage

The strength of your Wi-Fi signal depends on your equipment’s environment. Your Spectrum may be in a dead zone, where a signal does not reach.

Reposition it within the area the network can reach and keep it away from large metal objects, blocking the signal.

Here are other things you should consider when placing your router:

1. Find an open and central area.
2. Keep your Spectrum router away from other wireless devices.
3. Avoid placing your router in closed spaces.

Note: If your home has two stories with several rooms, invest in Wi-Fi extenders. 

Wi-Fi extenders can effectively extend Wi-Fi coverage to all corners of your home, so you don’t have to worry about random disconnections.

Solution #3: Limit Devices Connected to the Wi-Fi Network

Why does my internet keep going out Spectrum? In some cases, the Spectrum internet is going out due to the number of connected devices.

With every different device, your network experiences more strain in managing all of them. The bandwidth can drop, making the connection to your Spectrum drop out as well.

1. Disconnect the devices you are not using.
2. Choose an internet speed according to your usage.
3. Keep your network private.

Note: If you share the same Wi-Fi frequency with many people, you will often deal with the cutting. 

Use mesh networking devices so not all devices will connect to the main router, freeing more bandwidth.

Solution #4: Restart Your Router

Rebooting your router flushes unwanted data from your equipment. Once refreshed, it will probably start working fine. The bugs that slow down your internet will be gone.

1. Switch off and remove the power cord for 30 seconds. If there are batteries, remove them too.
2. Reassemble the batteries and power cord and switch it ON.
3. Wait for at least 2 minutes to power up your router completely.
4. When all lights are solid, the internet is ready to use.

If the hacks mentioned above do not work, try rebooting your modem, router, and devices.

Solution #5: Check Your Router for Firmware Updates

If you are still experiencing issues, check if your router is up-to-date.

It may be difficult for older routers to detect new WI-FI broadcast messages, which means they are unable to keep pace with the speed of data traffic that some services require.

1. Type the IP address 192.168.0.1 on the search bar.
2. Log in to your router. Details are on the manual or the router itself.
3. Find the firmware update section under Advanced, Administration, or Management.
4. Search for the model number on your router’s manufacturer’s website to find the updated files.
5. Download, save and extract the file.

In the Update section, select Choose File or Browse. Select your extracted file and start the update. Wait for it to finish, then restart your router.

Note: If the issue persists, speak to Spectrum customer care and see if they can do anything.

To fix a Spectrum internet that keeps dropping out, relocate your router for better coverage. Make sure there are no physical barriers that are blocking the signal. An open and central area like your living room is the best option. If the issue is still there, restart your modem, router, and all devices.  

Read Next: How to Pause Spectrum Internet?

Last Thoughts

If you know the reason why does Spectrum keep going out, it is easier to find the solution.

This post will help you better understand the issue and provide you with quick fixes.

If the issue is still there after you have tried all the above solutions, reach out to the Spectrum customer care for additional assistance.

If you find this post useful but have another difficulty with your Spectrum setup, browse our blog. We have numerous posts to help you address issues with your device.