Is your Virgin TV Go not working? Are you witnessing any error messages while opening your app or browser?
Many reasons can hamper your binge-watching sessions. However, simple solutions along with troubleshooting tips may clear this problem.
For the Virgin TV Go app, connectivity issues are the main reason for any issues. Or, it could be account issues, outages from Virgin Media’s end, or gadget issues.
In browsers, cache and extensions can be the reasons for Virgin TV Go not working. If you are looking for ways to solve problems associated with Virgin TV read on.
Why Is Your Virgin TV Go Not Working?
The common trouble, if Virgin TV Go is not working, has to do with the internet connectivity.
Check for outages in your area if using Virgin Media broadband. You can also check if your area’s signal is out from the Virgin Media Service Page.
The other reasons why Virgin TV Go stopped working are:
- Account issues
- Too many users using the app
- Virgin TV Go app data issues
- VPN trouble
- Gadget issues
- Outage in service from provider’s end
- Router/hub issues
In the case of the Virgin TV Go app, you can sign out and log in again to check if the issue clears. Ensure to remember your credentials for signing in again.
Even in the case of browsers, internet connectivity is a prime issue. When using routers, you can quickly check if your area’s signal is out from the Virgin Media Service Page.
The other reasons why Virgin TV Go stopped working on browsers are:
- Cache memory
- Browser update needed
Try loading your browser again with the reload button to check if Virgin TV Go works fine. Else, try the steps given in this guide.
How To Fix Virgin TV Go That Is Not Working In Mobile/Tab?
Most of the troubleshooting tips are easy, and when done with care, the issues may clear at once. Let us look at a few ways to work your Virgin TV Go.
Solution #1: Check for Connectivity Issues
Virgin TV Go needs the internet to have seamless viewing. Hence, if you find troubles with Virgin TV Go, check your router or device’s internet connectivity at once.
In case you are connected to a router or hub, check for the issues with them. The lights on your Virgin Media Hub will help you identify troubles with the router.
Here’s how to fix the issues related to your internet/broadband:
1. Wait for the Connection to Restore
- Check if your device has internet connectivity.
- Try switching off the Wi-Fi symbol and connect again.
- Else, switch off the device and wait for a few seconds.
- Switch on and check the connectivity.
2. Check the Router/Hub Connected
Next, you need to check if your router or hub’s connection is proper. The process differs depending on the broadband company. However, usually, most routers have lights on them.
Note that green lights typically indicate that the connection is well-established. On the other hand, red or orange lights show connectivity issues.
You may also troubleshoot your router by using WiFi on other devices. If it works well on all devices, there are no connectivity issues. If not, you have found the main issue why Virgin TV Go app doesn’t work.
Solution #2: Account/Server Issues
Account issues can be another problem when dealing with Virgin TV Go not working.
Check your account for subscription, discontinued services, etc. Talk to the Virgin Media helpline in case of such situations.
Solution #3: Log Out of Some Devices
Keep in mind that you can watch Virgin TV Go on up to five devices only. So, if you have logged into Virgin TV Go app from more than five devices, you may face problems.
Also, another thing to note is that you can watch Virgin TV Go on only two devices simultaneously. So, if your account is in use on two devices already and you try to watch on the third device, it won’t work.
So, the best option is to log out of some devices to troubleshoot this problem.
Here’s what you need to do:
- Sign in to Virgin Media Store from the device you wish to remove.
- Select the My Devices option and remove the device.
- Sign in to Virgin Media Store from the device you want to use for Virgin TV Go.
If you are having any trouble, try contacting Virgin Media support. They have helped community users in resetting the devices.
Solution #4: Don’t Use VPN
Note that Virgin TV Go is only available in the UK. So, if you are a VPN user and have your device’s VPN turned on, you may face difficulties.
Hence, check if the VPN on your device is turned on. If it is, turn it off and try accessing Virgin TV Go again.
Also, keep in mind that if you’re currently outside the UK and trying to access Virgin TV Go, using a VPN, it won’t work. Most VPNs are unable to unblock Virgin TV Go and provide access to users.
Solution #5: Clear Virgin TV Go App Data
This solution works mainly for Android users. So, if you have Virgin TV Go app installed on your android device, try clearing the app data. This might help in preventing the app from crashing and glitching.
Most apps accumulate a lot of data storage over time to ensure smooth running. Yet, if it gets too much, the app might glitch, load extremely slowly, or not load at all.
In this case, follow the steps to clear Virgin TV Go app data:
- Go to Settings on your Android device.
- In Settings, choose the Apps option.
- Select Virgin TV Go app from the list.
- Next, go to the Storage tab.
- Choose Clear Storage.
Note that after clearing storage, you will have to log into your Virgin TV Go app again.
Solution #6: Reinstall and Update Virgin TV Go
Sometimes, you may forget to try the simplest solution. Therefore, if you have forgotten to uninstall or reinstall Virgin TV Go app, it’s best you try again.
After all, if the app kept crashing, reinstalling it might help.
Additionally, also look for any updates on Play Store or App Store. If your Virgin TV Go app is outdated, it may crash, glitch, and cause issues.
How To Fix Virgin TV Go That Is Not Working In Browser?
The TV Go service can stop working in browsers as well. If you are encountering such issues, try these solutions listed below.
Solution #1: Clear the Browser Cache
Browser cache is a big issue when it comes to browsing. Thousands of web pages and images take up your memory, hindering the working of many websites.
Here’s a look at the steps to clear your browser cache:
- Open the browser in your system.
- Click on More on the right corner of the screen.
- Select More Tools and click on Clear browsing data.
- Ensure that the cache, cookies checkbox is selected in the Advanced tab.
- Click on Clear Data.
Once your cache is clear, the Virgin TV Go service may work fine.
Solution #2: Disable Extensions
Sometimes, errors can occur due to extensions unfavourable to certain websites. Let’s look at ways to disable extensions:
- Open your browser.
- Go to the More button from the right end of the screen.
- Select Settings from the options.
- Inside the extensions tab, try to delete the extensions recently installed or unused.
Try loading the webpage again after doing so.
Solution #4: Update Your Browser
Another way to understand why Virgin TV Go Stopped Working is when your browser is outdated or needs an update.
Hence, update the browser from the store in your system. Else, uninstall the browser altogether and install it freshly.
Still Unable to Fix a Virgin TV Go That Doesn’t Work?
Even after all these attempts, you find that your Virgin TV Go is not working, it is time to focus on the core issues.
The problems might depend on any other hardware issue and device software problems.
Make sure to check if any updates on the app support the software installed in your phone or browser.
In case of Virgin TV Go non-working, you are mostly facing issues related to connection, storage memory, VPN, device limit, software/hardware update and account issues.
Read Next: How to Make a Complaint to Virgin Media?
Virgin TV Go not working will annoy you while it clears as it is a hot favourite among many users for the ease of streaming hundreds of entertainment options.
Try all the steps in regards to the type of device before seeking professional help.
However, if you are still facing issues after all these tips, it is best to call your family technician or get professional help from Virgin Media Support.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.