virgin media internet not working

How To Fix Virgin Media Internet Not Working Issue

Virgin Media internet not working issues are among the most prevalent problems experienced by several homeowners, especially now that  Internet usage has increased manifolds.  

Similar to other internet service providers, Virgin Media is not exempt from these downtimes and outages.

But fortunately, you can do several simple and straightforward troubleshooting techniques on your own at home.

In today’s article, let us dive into the typical reasons why your Virgin Media internet may not be working and the available fixing methods you can try out.

Reasons Why Virgin Media Internet Not Working

reasons virgin media internet not working

Due to our technological advancements, the internet has become an essential part of our daily lives.

Hence, we understand how frustrating it is to have a faulty WiFi. Below are some of the possible reasons why your Virgin Media internet is not working:

Outdated Router

An outdated router can sometimes interfere with your internet connection. It might be possible that its wireless mode does not complement the current wireless standards.

For instance, if your router is set to 802.11ac, but your device can only support 802.11a or 802.11g, you would experience glitches.

DNS Cache Glitches

Aside from an outdated wireless mode, your DNS cache may also interfere with your WiFi connection. This DNS cache provides you with a digital log of all the past websites you have accessed.

However, this may sometimes result in technical issues and glitches in your system.

Anti-Virus Software

In some cases, your anti-virus software may block your internet connection. When this occurs, your device would not be able to connect to your WiFi.

Service Outages

Lastly, issues with this internet service provider may sometimes be out of our control. There can be problems within Virgin Media, resulting in service outages within your area.

Sadly, we can do nothing in these cases but wait until Virgin Media fixes the problem.

However, you can try connecting to a mobile hotspot to access the internet instead.

How To Fix Virgin Media Internet Not Working

how to fix virgin internet

For instance, you may experience Virgin Media WiFi connected but no internet access.

To solve this problem, you can try out the troubleshooting methods below for your reference:

1. Restart Your Device

restart device

If there is no service outage around your area, the next step you should take is to restart your device.

We can’t guarantee that this technique will resolve your connection issues 100% of the time, but doing so will allow your device to refresh its operating system and recognize your network connection.

2. Restart Your Router

restart router virgin

Another method you should try out after restarting your device is to reboot your router. You only need to unplug your equipment and wait for at least one minute before plugging it back in.

 Doing this technique allows your router to refresh its settings.

3. Turn Off Your Anti-Virus Software

antivirus off

Since your anti-virus software may block your home network connection, you can try switching it off and then reconnecting to your WiFi. Hopefully, doing so will grant you access to the internet.

To do so open your antivirus software. Proceed to the settings page and turn it off.

4. Upgrade Your Router

upgrade virgin router

An outdated router may interfere with your Virgin Media internet connection. Below is how you can determine and modify your wireless mode:

Mac Users

  • Click on System Information from your Apple menu and choose Network.
  • Select WiFi from the dropdown menu and look at your device’s wireless standard from the Supported PHY Models.
  • Upgrade your router’s wireless model accordingly.

Windows Users

  • From the Start Menu, access the Device Manager and select Network Adapters.
  • Look at your device’s wireless standard and upgrade your router’s wireless model accordingly.

5. Clear Your DNS Cache

dns cache

Technical issues may arise due to your DNS cache. Below is how you can clear it and resolve any glitches or online malware it has caused:

Mac Users

  • Open Utilities and launch the Terminal application.
  • Enter the “sudo discoveryutil mdnsflushcache” or “sudo killall -HUP mDNSResponder” if your MacOS is Yosemite 10.10 to 10.10.3 and Yosemite and after, respectively.
  • Enter your password and wait for your DNS cache to clear up.

Windows Users

  • Type in “ipconfig/flushdns” in the Command Prompt.
  • Hit the Enter button and wait for your DNS cache to clear up.

6. Reset Your Router’s Settings

reset settings virgin

You can also reset your router’s settings back to its default factory options. However, note that doing so will erase all your customized features, such as your password and guest networks.

Below is how you can do it:

Step 1. Unplug your router and push the reset button located on its side or at its back. But you may need to use a safety pin on older router models.

Step 2. Wait for at least one minute before plugging your router back in.

Step 3. Set up your home network again

Step 4. Change your password for security purposes.

7. Reset Your WiFi Network Settings

virgin wifi settings

Similar to the previous step, resetting your WiFi network settings will erase all your customized preferences, such as your passwords, VPN settings, and your internet glitches and bugs.

Below is how you can do it on your device:

Mac Users

  • Go to your System Preferences from the Apple menu.
  • Afterward, click on the Network settings and then press the minus (-) button on the WiFi dropdown menu.
  • Click the plus (+) button again and select WiFi in the Interface settings.
  • Tap Apply and wait for your changes to occur.

Windows Users

  • From the Windows Settings, go to your Network & Internet tab then click Status.
  • Click on the Network Reset button and confirm your selection.
  • Restart your device and set up your home network again.

How To Fix Virgin Media WiFi Not Working on iPhone

If your Virgin Media WiFi is not working on your iPhone, you can always try rebooting your device to give it a quick refresh. Doing so will also clear your DNS cache.

But aside from this method, you can also reconnect to your WiFi. Just go to Settings, click on the WiFi option.

From here, select your home network and tap on Forget This Network. Afterward, reconnect to the WiFi and enter all the necessary details.

To check if the issue is fixed try to use wifi calling and if you need more information on this refer our guide on how to Setup Virgin WiFi Calling for more details.


A modern lifestyle without the Internet is unimaginable. In every step of life, we need it. Virgin Media Internet not working is not a serious issue and can be fixed even without calling a technician.

By following the steps mentioned above you can fix the issue. If you need further help you can contact the official support staff for more details.

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