Your Toniebox flashing red, and you have no idea how to fix it?
Well, encountering a red flashing light and a code word on a Toniebox can be very frustrating, especially if you have no idea what it means.
No worries, we’ll walk you through the steps to effectively resolve your Toniebox red light by explaining everything and providing solutions.
The Toniebox flashes a red LED light to indicate an error or a connection problem. To fix this red light, you must identify the error in an animal codeword via a voice message. This will help you understand the nature of the error and guide you through the solution.
Let’s move further to discuss more details!
Toniebox Blinking Red – Explained!
The flashing red LED on your Toniebox means something is wrong with your internet connection or the Toniebox itself.
To help you identify the causes of a connection problem, Toniebix uses a specific animal codeword to communicate the issue via a voice message.
Here is the list of Toniebox animal codewords:
|Meaning of a Toniebox’s Animal Codewords
|Toniebox is connected to WiFi but is unable to access the internet service.
|Toniebox is already connected to Wi-Fi, but your password has just changed.
|There is a connection problem with your Toniebox (your internet or WiFi)
|There is a communication problem between the Toniebox and the Wi-Fi router.
|Your Toniebox is currently in offline mode and unable to connect to Wi-Fi.
|Tonie Box is having trouble connecting to WiFi before or after setting up.
|Your Toniebox is unable to discover or find your home WiFi network.
|Incorrect attempt to play or set up a Creative-Tonie.
|Toniebox’s server cloud is temporarily unavailable due to maintenance.
Note: Once you have identified the animal codeword or error in the voice message, solving your Toniebox's red light will be simple.
Why is My Toniebox Flashing Red? – The Complete Fix Guide!
If your Toniebox flashes red and reports an error message in a voice recording, carefully listen to the message.
The voice will mention an animal codeword, which will determine the solution!
How to Fix Toniebox Code Word “Ant”?
The Toniebox codeword “Ant” indicates that your Toniebox is connected to a Wi-Fi router but is not receiving internet access.
So, this is a problem with your internet and not the Tonie box, so you need to make sure that your internet is intact.
There are two general things you should do:
Power Cycle the WiFi Router!
Start by restarting your WiFi router by unplugging it for 2 minutes and then plugging it back in.
Then, take your Toniebox out of the charging station, flip it over, and pinch both ears for up to 10 seconds.
This will also reboot your Toniebox and refresh the internet connection on the unit.
Once both devices restart, connect your Toniebox and check for the error!
Factory Reset the Toniebox
Connect the Toniebox to the charging station while plugging in the power supply, and flip your Toniebox upside down so the ears point down.
Then, pinch both ears simultaneously for about 10 seconds until you hear an audio beep. This will reset the Toniebox to factory defaults.
When Toniebox resets and turns off, set it up again!
How to Fix Toniebox Code Word “Elephant”?
The Toniebox “elephant” code word indicates that your Toniebox has already connected to your Wi-Fi, but the WiFi password has recently changed.
If you tried changing the password, simply reconnect your Toniebox to WiFi with the new WiFi password to clear the error code.
Here is how to reconnect Toniebox to WiFi:
- Get on a computer with an internet connection.
- Then, open a web browser on your computer.
- Go to my.tonies.com/wifi from the web browser.
- Scroll and press the “I want to begin!” button.
- Enter your Toniebox ID and press “Go ahead.”
- Continue following the on-screen instructions.
These steps will help you reconnect the Toniebox to your Wi-Fi with a new password and resolve the elephant error code.
How to Fix Toniebox Code Word “Owl”?
Toniebox’s “Owl” code word indicates a connection problem when performing the initial setup or activating a new Tonie.
In this case, wait a few minutes and then attempt to reconnect your Toniebox to the WiFi.
If the “Owl” message persists, then you need to troubleshoot your unit.
Here are the ways to troubleshoot the Toniebox “Owl” codeword:
Refresh Your Internet
When the initial setup fails, and you see the “Owl” code word, then it’s likely that your internet or WiFi went out during the process.
So, it would help if you freshened your internet and WiFi connection with a power cycle on your router by unplugging the unit from the power supply.
Power Cycle Toniebox!
First, remove your Toniebox from the charging station and turn it downwards.
Then, pinch both ears for 10 seconds until you hear an audio sound.
Then, try to complete the initial setup with refreshed services and an internet connection.
Use Mobile Hotspot
If your internet or WiFi is currently dropping, then perhaps that’s why the initial setup cannot be completed; hence, you might need to use a different internet.
We recommend attempting to set up your Toniebox by sharing personal data from your mobile and connecting to the hotspot.
Tip: You should set up Toniebox in the mytonies app!
How to Fix Toniebox Code Word “Hedgehog”?
The “Hedgehog” code comes up when Toniebox has a communication problem with the WiFi router during the connection or setup process.
This error mainly appears when the Toniebox is connected but cannot communicate with the response services in order to complete the tasks.
The best way to deal with the “Hedgehog” is to disconnect the Toniebox from the WiFi and then connect the audiobook freshly.
If there are no issues with your WiFi, the code will go away!
“Oh No, I Think Your Password is Wrong”?
Well, this error message occurs especially while setting up your Toniebox or trying to connect to a different Wi-Fi router.
It can happen due to a 5 GHz WiFi router, outdated firmware, or incorrect WiFi password input.
Here are the factors you need to ensure while setting up your Toniebox:
Connect to a 2.4 GHz WiFi.
It’s important to remember that Toniebox can only connect to a 2.4 GHz Wi-Fi frequency.
So, if you’ve recently changed your WiFi frequency or attempted to connect to a 5 GHz WiFi, you’ll have trouble.
So, ensure your WiFi router is set to a 2.4 GHz frequency.
Use the Correct Password
When you connect your Toniebox to a WiFi router or hotspot, choose the correct WiFi name and enter the correct WiFi password.
In case of any typo, the Toniebox will not connect.
Update Your WiFi Router!
Out-of-date router firmware can sometimes cause Toniebox connection issues.
So, go to your router admin settings and update your WiFi router.
Typically, you can access your WiFi router’s settings from the browser of a connected device by inserting “http://192.168.100.1/” in the URL.
Try connecting your Toniebox with a WiFi network when everything is in order!
How to Fix Toniebox Code Word “Koala Bear”?
If you hear the code word “Koala,” it means that your Toniebox is currently offline and unable to connect to Wi-Fi.
This sometimes happens due to a bug with your Toniebox, and here, you only need to end the offline mode from the Toniebox, which only requires refreshing the unit.
You should either restart or reset your Toniebox!
To restart your Toniebox, remove the audiobook from the charging station and pinch both ears until you hear a sound.
In contrast, to perform a factory reset, the Toniebox must be on the station, and both units must be upside down while pinching the ears, which will trigger a reset.
Tip: First try rebooting, then try resetting!
How to Fix Toniebox Code Word “Groundhog”?
The “groundhog” error code shows up when you try to set up your Toniebox or a new Tonie, and they are having trouble establishing the connection.
A poor internet connection or weak signal strength can be the culprit in such a case, so proceed with a few steps to help you out!
- Power cycle the Wi-Fi router by unplugging the unit for 5 minutes!
- During the initial setup, place the Toniebox closer to the WiFi router.
- If setting up a new Tonie, wait about 15 minutes to establish a link.
- Optimize your WiFi connection by unpairing unused wireless devices.
Info: Verify to connect your second Tonie to the 2.4 GHz WiFi frequency!
How to Fix Toniebox Code Word “Turtle”?
The code word “Turtle” indicates that the Toniebox is attempting to connect to the Toniebox cloud via the WiFi network but cannot connect.
This can happen due to different scenarios, including many possibilities, so inspecting whether everything in your setup is intact is best.
Here are the situations when the Toniebox “Turtle” code word comes out:
- Your Toniebox is too far away from your home’s WiFi network.
- You are trying to connect Toniebox to a different network.
- Toniebox’s connected Wi-Fi configuration has changed.
So, the most effective solution is to reconnect your Toniebox to the wireless network and reboot the audiobook.
This will refresh all operational services and will definitely resolve the “Turtle”!
How to Fix Toniebox Code Word “Squirrel”?
The “Squirrel” codeword comes out when you have tried to activate or play your Creative-Tonie but cannot.
It usually happens when the Toniebox is not set up or connected to the household.
To fix this, simply visit https://my.tonies.com/ and press on the “Toniebox” tab, and click the “Add Toniebox” button.
Then, choose whether you want to add a new Toniebox or a previously connected Toniebox to the household.
Then, continue to follow the on-screen prompts to connect your Toniebox to the household, and once done, you can place your Tonie back to play it.
How to Fix Toniebox Code Word “Meerkat”?
The “Meerkat” code word comes up when Toniecloud is temporarily unavailable because of ongoing maintenance.
In this case, you can do nothing to resolve the meerkat error; instead, be patient and wait until the Toniecloud is restored.
Here are some scenarios of meerkat errors occurring when Toniecloud is down:
- Try setting up a new Tonie or Creative Tonie initially.
- Attempt to install new content for a Creative-Tonie.
- Try connecting your Toniebox to a new Wi-Fi router.
- Manually sync your Toniebox with the Toniecloud.
“Uh-Oh! Check if I’m Still Connected to the Internet”?
This weird error message usually comes up when you try to put your Tonie or Creative-Tonie with changed content, and your Toniebox doesn’t have an internet connection.
This typically happens due to a large distance from the WiFi router or a wireless interference.
The best solution is to move your Toniebox closer to the router!
Tip: If you continue to experience a flashing red LED light and error message, contact Toniebox Support and send your request with your Toniebox ID for further help!
Hence, when your Toniebox flashes red, carefully listen to your Toniebox to identify the code word error message.
Then, based on what the codeword resembles, act accordingly by inspecting your internet/WiFi, power cycling your Tonieboox, or performing a reset.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.