You’re worried because you see the Stan error code U1? Worry no more and continue reading!
The Stan error U1 is quite rare, but if you see the error on your device, know that, typically, the problem comes from the internet connection.
This generally means the issue is easy to resolve but requires a series of troubleshooting methods to help you tackle all the possibilities in one go.
To solve the U1 error on Stan, begin with signing out and in your account and restarting your equipment, including the playout device and Wi-Fi router. Also, forget and connect to the Wi-Fi network and reinstall the Stan application.
Let’s jump straight into troubleshooting!
How to Fix Stan Error Code U1 in Easy Steps?
Solving the error code is effortless as long as you follow the steps in order!
1. Sign Out and In Your Account
Considering the networking nature of the Stan code U1, one of the first steps against the error must be to refresh your login session.
This is straightforward, and if the error’s occurrence does not prevent the application navigation, you must go to the menu and sign out.
Here’s how to sign out and in your Stan application:
- Open the Stan app on the playout device.
- Tap on the profile icon (typically at the top).
- In the menu, go down and tap “Sign Out.”
- This will take you back to the login screen.
- Then, input your password, and “Sign In.”
When you’re ready, check whether error U1 appears when you try to stream, and if yes, you will need more troubleshooting. Let’s continue
Note: The universal steps may vary based on your device’s operating system!
2. Forget & Connect to the Wi-Fi
Note: If using cellular internet (4G/5G) to stream Stan, toggle ON and OFF the Mobile Data and skip this step.
One of the most helpful steps against error U1 on Stan is to forget and reconnect from the Wi-Fi network that your device is currently paired with.
This is very easy, as long as you know how to reach the wireless settings of your playout device. With all devices, their menu is quite different.
So, we’ve prepared some general steps for the operating systems!
How to Forget → Connect to Wi-Fi on Android?
- On an Android, go into the “Settings.”
- Then, press on “Network & Internet.”
- Enter the “Internet” section in the list.
- Then, press on the “Saved Networks.”
- Find the current Wi-Fi and long-press.
- When the menu appears, tap “Forget.”
- Then, go back to the Wi-Fi menu tab.
- Select the same Wi-Fi and reconnect.
How to Forget → Connect to Wi-Fi on iOS?
- On the iOS mobile, enter the “Settings.”
- Then, click on the “Wi-Fi” tab at the top.
- Tap on the little “i” icon next to the Wi-Fi.
- Then, press on “Forget This Network.”
- Next, go back to the previous Wi-Fi tab.
- Select the same network and reconnect.
How to Forget → Connect to Wi-Fi on Smart TV?
- First, go into the “Settings” of your TV.
- Locate the “Internet” or “Network” tab.
- Info: The menu labels may be different.
- Find the currently connected Wi-Fi SSID.
- Select that SSID and “Reset” or “Forget.”
- You must get disconnected from the Wi-Fi.
- Then, go back to the “Internet/Network.”
- Select the same Wi-Fi and connect cleanly.
Tip: If using a computer to stream Stan via browser, open the Wi-Fi menu from the Taskbar and right-click the current network to Forget and later reconnect.
3. Power Cycle Your Equipment
The equipment necessary for streaming Stan is the playout device and Wi-Fi router.
The error U1 may appear because your Wi-Fi or broadband connection is unreachable.
This is why it’s recommended to power cycle your router and, in the meantime, power cycle the playout device.
How to Power Cycle Network Router?
- First, press the Power button on the back.
- Wait until your wireless router shuts down.
- Then, unplug the power cord from the A/C.
- Wait ∼5 minutes for a complete discharge.
- In the meantime, power cycle your playout.
How to Power Cycle Stan App Device?
- Press the Power button on your Stan device.
- This should power OFF your streaming unit.
- Then, unplug the power cord for ∼5 minutes.
When both your network router and playout device are power cycled, it’s time to test whether the Stan error U1 will continue to appear. If yes, you need additional troubleshooting steps…
4. Optimise Your Wireless Signal
The reason why Stan error U1 appears on your device could be due to a weak wireless signal from the Wi-Fi router.
Typically, this is the case with stationary streaming appliances such as personal computers, televisions, and perhaps consoles, which can’t be easily/quickly relocated.
The aspect that will boost your wireless signal the most is moving either your router or playout device closer to each other.
However, to test this out, grab your smartphone, go right next to the Stan streaming device, connect to the same Wi-Fi, and check whether the network is accessible.
If not, you’ll need some of the optimisations listed below:
- Move the Wi-Fi router closer to the Stan playout device.
- If you can’t move your router, try to elevate the position.
- Disconnect as many devices from the Wi-Fi as possible.
Pro Tip: To exclude the weak Wi-Fi signal entirely from the possibilities for Stan error U1, share a personal hotspot from your mobile for the playout device to connect to and test.
5. Reinstall the Stan Application
If you are confident that your internet is not the cause for error code U1 Stan, perhaps the problem is due to a software-related fault, most likely with the app itself.
When there is data corruption, missing files from the directory, or a recently failed firmware update, you may end up with weird errors such as U1.
This is why a complete app reinstallation is one of the most-effective ways to deal with Stan app errors, hence, let’s jump into the steps.
How to Reinstall Stan App on Android?
- Locate the Stan app on the home screen.
- Tap and hold the app’s icon continuously.
- Drag the Stan app icon to the Trash Bin.
- Then, you can freshly download the app.
Tip: Alternatively, reinstall the app from the Google Play Store!
How to Reinstall Stan App on iOS?
- Locate the Stan app on the home screen.
- Tap and hold the app’s icon continuously.
- Shortly, the app options menu will appear.
- To uninstall, press on “Remove This App.”
Tip: Alternatively, reinstall the app from the App Store!
How to Reinstall Stan App on Smart TV?
- From the main screen, go to “Settings.”
- Enter in the “Device” or “Apps” section.
- Find the “Downloaded Apps” menu tab.
- Select the Stan application from the list.
- Then, press on the “Remove/Uninstall.”
- Finally, get the app back from the store.
Disclaimer: Considering the many different operating systems a smart TV could have, the exact options for uninstalling apps on your TV may not align with the steps above.
6. Clear Your Browser’s Cache (Online Viewing)
If you’re viewing Stan through a web browser, error U1 could be occurring due to a web browser problem, and the quickest way to justify this is to test with a different one.
So, if you’re using the Google Chrome browser, jump into Safari or Microsoft Edge to quickly test streaming Stan.
If you don’t see the U1 error from a different browser, you need to clear your browser’s cache data or entirely reinstall the browser.
If you, however, see a U1 error even through a different web browser, the cause is either an outage from Stan services or an internet issue on your side.
Note: Clearing your browser’s cache will sign you out from all your saved accounts!
7. Switch to a Wired Connection (Workaround)
Typically, networking-related errors, such as Stan U1 code, are resolved automatically when your internet connection (Wi-Fi) is back on track.
To speed things up, we recommend switching from a Wi-Fi to a wired connection only if your Stan playout device supports an Ethernet cable.
You only need a long enough internet cable (Ethernet), which connects to your router’s “LAN” port, and the other side plugs into your device.
Some devices will instantly become online, and others will require you to carry out a wired internet setup procedure, available in the settings.
Ongoing Stan Service Outage?
So, if you receive error U1 even when directly connected to the router, it’s possible that the error is not on your side.
There is likely an ongoing Stan outage that you can learn more about from Stan’s socials—best of luck.
So, Stan error code U1 is networking related, and to solve the issue, you’ll need to power cycle your equipment and reconnect from the Wi-Fi.
Also, you may need to reinstall the Stan app from your playout device fully.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.