When Sky Mobile not registered on network there is a simple solution!
When a Sky Mobile gets unregistered, this usually means that there’s an outage with Sky.
However, the issue that could occur on your end consists of software problems with your mobile and physical SIM issues.
Let’s learn the best way to settle this problem!
To fix when Sky Mobile isn’t registered on a network, Software Reboot your device and re-insert the SIM card. After that, reconnect to Sky’s Network and wait out any outages or maintenance. Finally, Network Reset your mobile device to fix this issue!
Let’s first understand why your Sky Mobile is unregistered from the network!
Long story short, “Not Registered On Network” means that your SIM is not connecting!
The moment you install Sky Mobile or any other SIM inside of your device, the cellular connection must be established.
Otherwise, your SIM along with your mobile device’s data, won’t be transferred to the carrier and you’ll not receive the benefits of the subscription.
The following causes could result in Sky Mobile registration problems:
- The SIM Card is Damaged/Displaced/Not Recognised
- Your device’s cardholder is not detecting the SIM
- There’s an issue with the Network Settings of your device
- There’s a Sky Mobile Outage/Maintenance
These are the possibilities behind the Sky Mobile registration issue.
We’ve prepared a troubleshooting guide to carry you through the solution so let’s jump right in!
When we talk about SIM cards and cellular signals, one thing is the most important – coverage.
If you’re at a location where no signal reaches, this problem is more likely to occur.
Make sure you’re in an open space or a city where the signal strength is good!
Quick Fact: For normal operation, we need to have at least 3 bars of signal strength!
If there’s an outage on Sky’s end, whatever you do, your SIM won’t become registered.
This is a problem that bothers most of the Sky community since whenever there’s an outage going on, a variety of issues would occur without a proper explanation.
This is one of those moments that deceive you into thinking your SIM is problematic, while it’s just fine.
- To check Sky’s service status, head to sky.com/help/servicestatus!
There, you’ll have to select “Sky Mobile” and then Select your Area.
A report containing all outages that happened in the last 24 hours will be included, allowing you to see what’s going on with the service and why your SIM is not registering.
Alert: If there’s an outage, make sure to wait it out before attempting anything else!
It’s also possible that your SIM went unregistered from the network by accident as a result of a recent factory or network settings reset.
Then, you must head to Sky’s official website and order your number to be re-added to the database. This will re-activate your SIM Card chip.
Follow these instructions to reconnect with Sky’s Network:
- Navigate to sky.com/networksettings.
- Sign In using your account’s credentials.
- Once in your profile, head to “My Account”.
- Press “Mobile” to access your SIM settings.
- Choose “Settings”.
- Log in with your Sky ID.
- Press “Resend Network Settings”.
- Choose “Request Settings”.
Now, you should receive a message on your mobile device, confirming the re-activating of your network settings. Accept those and your device will shortly reconnect with Sky.
Note: The signal indicator on the top right of your device’s display shows the strength!
Next, you should perform a Software Reboot on your mobile device!
Although “restart your phone” may sound a little too common, it could definitely help your device register in the Sky network.
The chances are high that your mobile and its SIM card got unregistered due to a temporal bug or a glitch with the software that needs refreshing.
How to Software Reboot your mobile:
- Navigate to Settings.
- Head to “General” or “More”.
- Press “Power”.
- Choose “Power Menu”.
- Select the “Reboot” Feature.
- Confirm your device’s reboot.
- Plug the mobile Into a Charger.
- Wait for 60 Seconds.
- Start up the mobile device.
Once your device starts up, quickly check the SIM indicator and determine if the device got connected. If you’re still experiencing issues, proceed with our next solution!
Tip: If your device is running low on power, keep it plugged in during the end of the guide!
If your Sky Mobile not registered on network still appears, you should identify any issues with the Physical SIM Card.
Chances are that the card wasn’t inserted correctly, or there’s something blocking it within your mobile SIM Tray.
The only way to find that out is to have the SIM ejected so here’s how:
- Grab the included SIM Tool.
- Insert the instrument into the SIM Tray’s Pinhole.
- Pull the tray out of your device.
- Gently grab the SIM Card and take it out.
- Using a slightly Wet Cloth, collect all dust and debris on the tray and SIM.
- Let both components dry up.
- Place the SIM back into the tray.
- Slide the tray into the cardholder of your mobile device.
Alert: You should receive a SIM Card PIN Code prompt on your screen after reinstalling!
Perhaps, an enabled DND or Airplane Mode is causing the registration problem!
This is the exact goal of these models – to unregister your mobile device from the network and prevent anyone from reaching you for as long as you’d like.
In your case, this might be the problem with your Sky SIM and why it has suddenly become unregistered.
Let’s learn how to disable the DND modes:
- DND – Settings > “More”/” General” > “Do Not Disturb” > Disable
- Airplane – Settings/Quickmenu > Airplane Mode > “Activation Slider” > OFF
Make sure that none of the following modes under any form is enabled.
They will suppress your mobile device’s ability to connect with the wireless network and unregister the SIM.
Note: Only activate the DND modes when you want to block all incoming calls/messages!
The Network or APN Settings of your mobile are what configure the wireless connectivity!
If there are incorrect adjustments in regard to those settings, your SIM and your mobile device will experience issues when connecting to Sky’s network.
There’s a simple way to resolve all of these problems with the network settings and it is by Resetting them.
Let’s begin with a reset on Android and then learn for iPhones and iOS devices!
How to Network Reset Androids:
- Head to Settings.
- Navigate to “More”.
- Press “Wireless” or “Reset”.
- Select “Reset Network Settings”.
- Confirm by entering your PIN Code.
- Exit the tab.
How to Network Reset iPhones and iOS devices:
- Launch the Settings App.
- Select “General”.
- Scroll all the way down and choose “Reset”.
- From the available options, press “Network Reset”.
- Confirm the network reset.
- Exit the settings app.
It may take your device 3 – 6 minutes to completely undergo the network reset. For the time being, make sure to avoid full interaction with the device and be patient as long as it goes.
Alert: When the reset is over, test registering with the default device settings!
That was everything about the registration issues on Sky Mobile so let’s recap:
Thus, the solution when your Sky Mobile SIM isn’t registered on the network is the Power Cycle on your device and reseat the SIM card. Next, flush the Network Settings and disable Airplay & DND modes. Finally, check and/or wait out any ongoing Sky Outages!
In this guide, you’ve learned the easiest way to settle the Sky Mobile not registered on network problem.
After all, the entire problem could be coming from a service outage so don’t forget to check this out. In case it’s maintenance, simply wait a few hours and try again!
We hope that this guide was interesting to read and helpful with the many things we’ve learned.
To discover and read more helpful solutions, check the online technical blog!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.