It’s often not that big of a deal when you notice your Sky Box not responding to remote. However, it can be as complex and as knackering when you realize that the problem is not just with the clicker’s batteries.
So, in this guide, we’ll give you the solutions to ace this dilemma without the need for an expert! This tutorial will be your key to solving your problems indefinitely!
When your Sky Box doesn’t respond to the commands of your clicker, try to check if the batteries are still good. Then, ensure that you are in the correct input. After that, re-pair your remote to your receiver and proceed to restart your Sky Box.
Whether it involves the regular box or if the Sky Q Box is not responding to remote, we got what you need!
Before that, though, are you aware of what’s actually causing this to happen?
As easy as we want this whole situation to be, it’s more than just a problem with the batteries. In fact, if it were, then we wouldn’t have made this guide at all.
Contrary to what a lot of people believed in, there are actually a couple of reasons why your set-top box (STB) isn’t responding to your clicker appropriately.
Some of them include:
- Dead or bad batteries
- Unpaired remote
- Hardware problems
- Box is on standby
Unless you know everything about Sky Boxes and its clickers, it’ll be quite a challenge to determine what the root cause of it is.
Luckily for you, we’ve assembled this walkthrough to help you out with your dilemma! So, without further ado, let’s make your remote control your box again!
This guide will be unlike any other guide you’ll find in the market. Why? – Because unlike other sources you’ll see online, this tutorial wouldn’t just be talking about restarting.
As a matter of fact, we will give you a comprehensive take so that we’ll be able to address the problem properly.
The first step is, of course, to check the status of your clicker to determine if the problem is coming from it.
- Check if there are any stuck or pressed buttons on the remote.
- If there are, unstuck the buttons and make sure that nothing is pressed.
- Double-check the batteries and see if they’re already going bad.
- Press any button and see if the LED light flashes.
- Replace your clicker’s batteries if it’s not responding.
Once you have all of these concluded, the next step is to…
The problem could not be with the remote, but with the Sky Box already. Press the Standby button on the box and see if the light changes from the colour green to amber or from the colour red to green.
If it does, then you’re all good. Otherwise, it could be in standby mode.
Then, what you have to do next is to re-pair the clicker to the set-top box (STB). To pair, you simply need to hold down buttons 1 and 3 and hit on Continue when the prompt appears.
After that, enter your telly brand and click the option Find it For Me.
If re-pairing the remote doesn’t solve the problem, proceed to factory reset the remote. To factory reset it, you just need to hold down 7 and 9 until the LED flashes four (4) times.
After this, carry out Step 3 again to pair the remote.
The next step is to restart your Sky Box. You can do this by carefully following these steps:
- Unplug the box from its main power source.
- Ensure that there are no lights on the front panel of the box.
- After 15 to 30 seconds, plug the box back in again.
The last, but most definitely not least is to carry out a hard reset of the Sky Box.
Here’s how you can perform a hard system reset of your Sky Box:
- Turn the box off via the power button on the box.
- Press and hold [ARROW LEFT] and [ARROW RIGHT] buttons.
- While still holding the buttons, turn the Sky Box on.
- Don’t release until the playback and recording circles light up on the front panel.
After you do this 5-step process, you can expect your box to respond to your remote again! No need for any hocus pocus or any expensive piece of equipment – with this tutorial, you’ll be able to resolve and fix the issue from its roots!
Should you be under the same weather, the next thing to do is to book an engineer. Give them a call and communicate to them the dilemma that you’re experiencing.
It could already be a problem with the Sky Box itself, and that is something we wouldn’t have any control of.
It would also be helpful to inform them about the process you’ve done so they can help you with a more accurate solution faster.
If your Sky Box isn’t responding to your clicker’s commands, check the batteries and the status of the clicker first. Then, do a re-pair of the clicker, then power cycle the SkyBox. If necessary, perform a hard reset on the Sky Box and revert it to factory settings before trying again.
Read Next: How to Get BBC iPlayer on Sky?
A lot of people panic when they find that their Sky Box is not responding to remote. But, it’s actually an easy and simple dilemma to deal with in the first place!
While you might consider this as something that requires expertise and technical knowledge, it does not! And our guide is the existing proof that you can fix and resolve this issue even if you have minimal knowledge of troubleshooting.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.