Are you wondering why the Motorola baby monitor camera not working? Keep reading!
The Motorola camera pairs with the monitor to display a live 24/7 broadcast of your baby’s daily and nighttime activities.
A potential problem with the signal or the Motorola mobile app could cause functionality issues with the Motorola camera or deactivate the continuous broadcast…
To fix whenever the Motorola baby monitor’s camera isn’t working, power cycle the unit by unplugging the power cord. If the issue persists, troubleshoot the Hubble Connected for Motorola app and perform a factory reset.
Let’s investigate the functionality issue with the Motorola camera further!
Why is the Motorola Baby Monitor Camera Not Working?
A potential connectivity issue with the Motorola baby monitor will prevent the unit’s camera from functioning correctly.
The first step is to identify all possible causes for the functionality troubles impacting the Motorola camera to rule out all potential possibilities and resolve the issue faster!
Here’s why the Motorola baby monitor’s camera won’t function properly:
Does Motorola Camera Have to be Plugged In?
Unlike the battery-operated Motorola baby monitor, the camera uses an A/C power cord to establish a wired connection with an electrical outlet.
Hence, a potential power issue with the camera could prevent the Motorola monitor from displaying the broadcast feed of your baby.
A stable and secure connection with the electrical outlet is required for the optimal functionality of the Motorola.
If the camera’s power supply is incorrect, symptoms such as powering off, rebooting, or constant broadcast loss may occur!
Motorola Baby Monitor Camera Not Working – Fixed!
Tip: Follow the troubleshooting steps in consecutive order!
1. Re-Add the Motorola Camera Device
The first step is to re-add the Motorola camera from the monitor if the pairing fails because of functionality problems.
All you need is the Hubble Connected Motorola app, available for download on Android and Apple iOS mobile devices through the respective content store.
Here’s how to re-add the camera to the Motorola app in easy steps:
- Open the “Hubble Connected” app on your Android or iOS device.
- Type in the correct user credentials and press the “Login” button.
- From the homepage, tap on the “Add Device” button in the middle.
- Select the type of Motorola camera you have connected to power.
- Follow the on-screen setup instructions to create a camera profile.
Once the camera is added to the app, you will gain access to advanced monitoring settings of the equipment, only available through the Hubble app.
Tip: You can name the camera or add it to a room after tapping it from the homepage!
2. Resolve Issues with the Motorola App!
The camera can periodically lose connection to the monitor due to issues with the Motorola app on your mobile.
There are multiple ways to resolve issues with the platform and verify that your application functions properly on an Android or Apple (iOS) device.
Here’s what to do if the Motorola app won’t work correctly:
- Update the firmware version of the application.
- Clear the cache of the Motorola mobile platform.
- Uninstall and reinstall the Motorola application.
Once you’ve completed all of the troubleshooting suggestions above, remove the Motorola app from the temporal memory of your device and relaunch it.
Also, verify that you’re signed into the correct user profile and tap the “Add Camera” button to finish the initial Motorola camera setup.
Note: If you still have app issues, contact Motorola Customer Support!
3. Relocate the Camera Within Range
The Motorola baby camera will not function properly when positioned too far from the monitor.
There are particular distance requirements that must be met to maintain the consistency and the proper quality of the Motorola camera’s broadcast.
Here’s how to relocate the Motorola camera in easy steps:
- Unplug the A/C power adapter from the back of the camera.
- Disconnect the other end of the power cable from the outlet.
- Position the camera in a 15-meter radius from the monitor.
- Plug the power adapter back into the camera’s power port.
- Next, plug the other end into a near and suitable A/C outlet.
- Lastly, verify that the Motorola camera is working correctly.
Once the camera is positioned within a 15-meter radius from the monitor, open the Hubble app and tap the “Add Device” button.
After that, follow the setup instructions to re-add the Motorola camera from its new viewing location.
Tip: Position the camera at different angles in your baby’s room to determine which spot has the best signal to the monitor, and keep observing the camera’s broadcast through the monitor.
4. Power Cycle the Motorola Equipment!
The next recommended solution is to power cycle the potentially affected Motorola equipment to resolve connectivity issues between the monitor and the camera.
The power cycle is an easy and effective solution against any functionality problems with the Motorola monitor or camera!
How to Power Cycle Motorola Baby Camera?
- Unplug the power wire from the back of the camera.
- Disconnect the other end of the cable from the outlet.
- Wait for 60 seconds while the camera is unplugged.
- Then, connect the cord to the camera and an outlet.
How to Power Cycle Motorola Baby Monitor?
- Unscrew the back compartment of the Motorola monitor.
- Locate the rechargeable Motorola monitor battery inside.
- Next, disconnect the power cord of the Motorola monitor.
- Wait for 60 seconds and re-attach the battery’s adapter.
The Motorola baby monitor uses a rechargeable internal battery, so it is required to charge the monitor periodically.
So, locate the small micro-USB port on the side panel of the monitor, connect a USB cable, and plug the USB into an outlet-connected (working) power adapter.
Tip: The Motorola monitor will reach total battery capacity after 2-3 hours of charging!
5. Identify & Resolve Wireless Interference!
As established, your Motorola camera may refuse to establish a connection with your monitor, primarily due to issues with the signal.
Wireless interference can potentially impact the quality of the wireless signal, so you must dislocate devices that contribute.
Here are the potential devices that can create a wireless interference field:
- A wireless Bluetooth-transmitting device.
- A wireless RF or radio transmitter device.
- A network unit, such as a router/modem.
The stronger the interference, the more likely the Motorola camera will periodically disconnect from the monitor.
Once the camera remains connected for over 5 minutes, you might rule out a potential wireless interference field preventing the signal connection.
If there’s no interference in your setup, let’s keep reading!
6. Factory Reset the Motorola Equipment!
To resolve all underlying issues with the Motorola equipment, it is advised to perform a factory reset on the monitor and the camera.
Remember that the factory reset will erase the monitor and camera profile from the Motorola Hubble Connected application entirely.
How to Factory Reset Motorola Baby Monitor?
- Locate the reset pinhole on the monitor’s panel.
- Insert a pin or a paperclip into the reset pinhole.
- Hold the internal reset button for 5-10 seconds.
- Stop holding once the baby monitor starts blinking.
How to Factory Reset Motorola Baby Camera?
- Find the reset pinhole underneath the camera’s “eye.”
- Insert an identical in-size object, such as a paperclip.
- Press and hold the reset button inside for 5 seconds.
- Take out the paperclip after the camera starts blinking.
A visual blinking indication notifies that the factory reset on the Motorola device has started and is underway.
So, do not interact with the Motorola camera or baby monitor until the device stops blinking to verify that the reset completes without encountering any errors.
Note: Do not release the reset button while the Motorola unit blinks!
Whenever the Motorola baby monitor camera not working, you must power cycle all the equipment and inspect the physical connections of the camera.
If the problem persists, reconnect the Motorola cam through the Motorola app and factory reset the equipment.
Visit our blog for tons of troubleshooting content and technical tips!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.