How to Cancel NOW TV Subscription : Ultimate Guide

how to cancel now tv subscription

How to Cancel NOW TV subscription - are you looking to find a detailed guide on this? NOW TV cancellation can be quite confusing for some.

Through NOW TV, you can stream hundreds of movies, series, and shows all in one streaming platform. It has become one of the most popular internet television providers in the UK.

As the platform is designed to cater to people who do not want to be tied to a contract, canceling your subscription is made simple.

Read on for a comprehensive NOW TV cancel subscription guide, as we help you answer all your questions on “How do I cancel NOW TV subscription?”.

now tv cancel subscription

NOW TV Cancel Subscription Online

You can cancel NOW TV subscription on any device that has access to the NOW TV website. Here’s a step-by-step guide on how to cancel NOW TV subscription online from your web browser:

1.
  • First, go to the NOW TV website. Along the top right corner of the screen, click the ‘My Account’ button. Then click ‘Sign In’.
  • 2.

    Sign in to your NOW TV account. After signing in, click the ‘Passes & vouchers’ button under ‘My Account’.

    3.
  • Here, you will see all the passes that you have subscribed to. As you’re trying to cancel your entire subscription, click ‘Cancel Pass’ to each of your Pass(es).
  • 4.
  • After that, you will be taken through a series of dialogues on why you’re leaving. Follow the steps on the screen and choose an appropriate response to each.
  • 5.

    It will provide some incentives to convince you to stay. Click the ‘I still want to cancel’ button to proceed.

    6.

    After proceeding with the cancellation, you will receive a confirmation email within 3 hours, confirming that all passes have been canceled. You will no longer be charged for these passes.

    7.

    The Pass will be shown as running to the expiry date, but it should not show the renewal.

    8.
  • Finally, click ‘Bills & payments’ under ‘My Account’ on your account page, and check if the amount for the next billing period has been removed.
  • cancellation terms

    Cancellation Terms & Conditions

    • Your existing subscription will no longer be available after a cancellation.
    • However, if you’re already midway through your subscription since your last payment, you will still be able to access the service until the payment is due.
    • To permanently cancel your account, contact customer service through chat or email, and request the removal of your profile.
    • Make sure that each Pass that you want to cancel was subscribed to from your account. If not, you’ll need to open the other account(s) to proceed with the cancellation.
    • If you’re paying your passes through BT, you’ll also need to cancel through them. Click here to see how you can contact BT and cancel your package.
    cancel now tv subscription on devices

    Cancel process of NOW TV On Other Devices

    You can only proceed with your NOW TV cancel subscription on the website using a browser and NOT directly from the app.

    After proceeding with your cancellation on the site, you can now cancel your app subscription in the following devices by following these quick steps:

  • # App Android

  • The steps for easy cancellation on android application are given below. Follow the steps and you can do it within few minutes.

    • Open the Google Play Store app.
    • Select the ‘Menu’ button on the top left of the screen.
    • Select ‘Subscriptions’.
    • Select the NOW TV app and tap ‘Cancel Subscriptions.’

    # iPhone

  • The steps for easy cancellation on iPhone are as follows. Follow the steps and you can do the cancellation.
    • Open the Settings app.
    • Tap your name.
    • Select ‘Subscriptions’. (If you don’t see this, go to iTunes & App Store and sign in to your Apple ID, then select Subscriptions)
    • Select the NOW TV app and tap ‘Cancel Subscriptions.’ If you don’t see the ‘Cancel Subscriptions’ button, the subscription is already canceled and will not auto-renew.
  • # Apple TV

  • The steps for easy cancellation on Apple TV are given below. Follow the steps and you can do it within few minutes.
    • Open the Settings app.
    • Select your account on ‘Users & Accounts’.
    • Select ‘Subscriptions’.
    • Select the NOW TV app and tap ‘Cancel Subscription.’ If you don’t see the ‘Cancel Subscription’ button, the subscription is already canceled and will not auto-renew.
  • # PS4

  • The steps for easy cancellation on PS4 are as follows. Follow the steps and you can the subscription cancellation on PS4.

    • Go to Settings.
    • Select ‘Account Management’.
    • Under ‘Account Information’, select ‘PlayStation Subscriptions’.
    • Select NOW TV and select ‘Turn Off Auto-Renew’.

    cancel now tv pass subscription

    How Do I Cancel NOW TV Pass Subscription

    The platform’s Passes features are made so that you can cancel subscription from each Pass individually if you no longer want to use it.

    This feature helps avoid customers and users like you from overpaying. The types of NOW TV Subscription Passes that you can cancel are:

    • Sky Cinema Pass (£11.99/month)
    • Sky Sports Pass (£5.99/month)
    • Entertainment Pass (£8.99/month)
    • Kids Pass (£3.99/month)
    • Hayu Pass (£8.99/month)

    Steps-by-Step Cancellation Method

    If your subscription is coming to an end or you no longer want to use a Pass, here’s a step-by-step guide on how you can cancel your NOW TV Pass subscription:

    1.
  • Go to NOW TV website, and sign into your account.
  • 2.
  • Click the ‘My Account’ button on the top right of any of the website’s pages.
  • 3.
  • Select ‘Passes & vouchers’ in the drop-down menu. You will see the passes you’ve subscribed to on the webpage.
  • 4.

    Click on ‘Cancel Pass’ next to the particular Pass that you want to cancel. Take note that each pass type needs to be canceled individually.

    5.

    After clicking ‘Cancel Pass’ it will take you through a series of dialogues to ask why you’re leaving. Follow the steps that will appear on the screen and select a reason why you want to cancel.

    6.

    After that, click the ‘I still want to cancel’ button.

    7.

    Once you have finished, you will get an email notification confirming that the Pass you have selected to be canceled has been removed from your subscriptions, and you will no longer be charged for it.

    8.

    You’ll be able to continue using the particular Pass that you have canceled until the end of the current billing period. (Except for Sky Sports Day Pass or Sports Week Pass, each payment for a pass gives you 30 days access).

    You can also cancel over the phone by calling their hotline at 0800500212, or you may email [email protected] to request the cancelation of your account.

    Note:


    1. Sky Sports Day Pass and Week Pass can only be canceled if it hasn’t been activated within 14 days upon purchase. To proceed with the cancellation, go to the ‘Get in Touch’ page on the NOW TV website.


    2. If you can’t see the Pass that you want to cancel on your account, this is most likely because you have more than one NOW TV account. To proceed with the Pass cancellation, you’ll need to sign into each account to do so.

    Cancellation Helpline

    If you need further assistance on how to cancel NOW TV subscription, you can go to the website’s ‘Get in touch’ to see if your question is posted there.

    You can also inquire and send your concern through the website’s ‘Live Chat’ customer support. Remember to keep your answers short and prompt as it times out after some time.

    If you can’t access the Live Chat feature, try using a browser on which you haven’t set an AdBlocker, or haven’t disabled pop-ups or third party cookies.

    cancellation tips

    Tips for Easy Cancellation

    To easily cancel NOW TV subscription, we recommend doing the step-by-step procedure using a desktop PC, laptop, or Mac, instead of a mobile device.

    Take note that when you use web browsers on mobile devices, it can sometimes have limitations on some features and aspects of the websites that you are accessing.

    Furthermore, you can easily navigate when you’re on a desktop. So, if you’re trying to manage any of your online subscription matters, we highly suggest doing it on a desktop browser.

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    Conclusion

    We hope you have gained enough knowledge and updated information on how to cancel NOW TV subscription.

    Remember to follow the Company rules and steps and you will never have any problem cancelling. If you have any doubt, comment below.

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