When you’re having trouble with your HBO Max can’t verify subscription Xfinity, you know you will do some work to fix it.
You’re not alone, and we have the solutions! It’s likely that you cannot access your HBO Max account, and you can’t enjoy your favorite movies and TV shows.
It could be an app setting, or there’s an issue with your account that needs your attention.
To fix your HBO Max subscription with Xfinity, you want to use the sign-in with a provider option. You can log in using your Xfinity account on the HBO app or website.
Doing this should link your two accounts together. You can also re-authorize your accounts by using the TV sign-in feature.
Let’s take a closer look at why you can’t verify your HBO Max subscription with Xfinity before moving on to the fix guide.
The issue of your account not getting verified can come from several causes.
It could be a system error on the part of both providers where their records don’t match. Your account could also be inactive, or they’re simply not linked properly.
Here are some of the issues you can expect to face as you try to troubleshoot this issue:
1. Account is Inactive
Your HBO account could be inactive, so you cannot watch it on your Xfinity devices.
2. System Error
Databases are not perfect, and your providers can sometimes lose some of your account information.
3. Misconfigured Apps
Certain settings can affect how your apps communicate with their respective servers.
Using the wrong settings can send the wrong signals, and you can find it hard to verify your account not allowing you to use it.
4. Accounts Not Linked
It’s possible that both accounts are not connected in the first place. Restarting your devices can clear the cookies and caches that the app uses.
These are the problems that you’re likely to face when you’re unable to verify your HBO Max with your Xfinity account.
We can now proceed to the troubleshooting guide, so you resolve this issue and start watching your favorite content!
Before you do anything, you want to eliminate the chance that a bug or glitch brings about this error in the app.
All you need to do is restart it on your Xfinity box or mobile device. Doing this can save you a lot of time dealing with a temporary app software issue.
In case the restart does not help, and you continue to experience the error, we can move on to more steps:
It might not look related, but having your parental controls inadvertently switched on can cause this error.
Parental controls work by blocking content on your app. It can block the app’s access to the server during certain situations.
This is a quick fix and should be the first thing you need to check.
How to switch off parental controls:
On your Xfinity Box:
- Go to your Xfinity box’s Settings.
- Select Parental Controls.
- Enter the Locks PIN you set.
- Click on Reset Parental Controls.
- Choose Confirm.
Note: This step will revert your parental controls to their default setting, which is OFF.
On your Xfinity account:
- Sign in to your Xfinity account.
- Go to My Account, then Settings.
- Select Password & PINs, then Parental Controls.
- Click on Network Sites and Apps.
- Find HBO Max and toggle the switch to the unlock position.
Tip: You will be able to do this on your mobile device or a web browser.
One of the quickest ways to link both accounts is to sign in to HBO Max using your Xfinity credentials.
It’s not as straightforward as you might think since typing your username and password will not work.
There’s an option in the app that will allow you to do that, so make sure to use it.
Here are the steps on how to use the Sign In with a Provider function on the app:
- Sign out of your HBO Max app.
- Select Sign in.
- Tap the Sign in with a Provider option.
- Select Xfinity as your provider.
- Enter your Xfinity account details.
Note: You should now be able to play your favorite HBO Max content without any problems after signing in with your Xfinity account.
Signing in on the app can give you a hard time. However, you might have some luck if you do it on your Xfinity box.
It might not look like it, but the servers can prioritize connections to the box. So, if the app does not do the trick, try logging in on your TV box.
Here are the steps to refresh your session with the HBO app on your Xfinity box:
- Open the HBO ax app on your Xfinity device.
- Select Sign in.
- Click on Sign in with a Provider.
- Choose Xfinity as your provider.
Note: You will be automatically signed in since you’re on your Xfinity box. If not, the app will ask you to enter your Xfinity details.
One of the most effective tricks to verify your HBO subscription is linking the accounts together.
The problem here is that there is no ‘Link Account’ button, so you will have to do a few gymnastics. It’s quick and simple, as long as you follow these steps.
Here’s the steps to manually link your HBO Max and Xfinity accounts:
- Create a new HBO Max account.
- Select a movie or show, so it prompts you to sign up.
- Choose the Already subscribed option.
- Link your HBO and Xfinity accounts.
Since Xfinity has internet service, there are instances when they check your current connections when you access their apps.
They also do this for some of their partner apps like HBO Max. VPNs can change your connection and can cause this verification error.
Here’s the process to turn off your VPN before signing in to the app:
- Close the HBO app on your device.
- Open the VPN app on your device.
- Check if your VPN is currently connected.
- Disconnect your VPN connection.
- Launch the HBO app to sign up.
Pro Tip: There are instances when your VPN app can show it’s disconnected, but it’s not. Make sure to connect and disconnect a couple of times.
Finally, if none of these solutions work, you can re-authenticate or re-activate your HBO Max account with your Xfinity box.
This step will only work on your box and TV since it will require you to type in a verification code that will be displayed.
It does take a few steps, but since you’re essentially activating your account again, doing this will fix this issue once and for all.
Here’s how to re-activate your HBO Max app by using the TV sign in option:
- Log out of your HBO Max account on your Xfinity box.
- Select Sign in found in the top left corner.
- Your activation code will be displayed on the screen.
- Go to HBOMax.com/TVSignIn on your phone or computer.
- Enter the code, then sign in on your phone or computer.
Tip: If you’re getting an error, you can log out and try the process using a different browser.
If none of these steps resolve your issue, you will want to consider a problem with your HBO Max or Xfinity account.
It’s likely your subscription status has changed or linking your accounts is difficult.
If this is the case, you can contact Xfinity support and provide them with your HBO Max username so they can connect the accounts manually.
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Now that you know the reasons and how to fix HBO Max can’t verify subscription Xfinity, as long as you follow the steps, you’ll resolve it in no time.
It’s simple enough to follow that even someone without technical expertise can use it to verify their subscription.
Feel free to contact HBO Max support if you need more assistance with your account.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.