Google Wifi keeps dropping connection and you don’t know what to do? Honestly, many factors could impact the performance of your Google WiFi, and most of the time there could be a problem with your router itself.
However, with or without hardware issues, we will do our best to cover everything you need to know about your Google Wifi and let you know how to fix it.
To fix Google wifi drop first check if your router’s firmware is outdated. Then look for any issues with the app or just an issue with your Smartphone.
Also, there could be faulty cables or your router was not restarted in a long time, so make sure to perform the obvious preparation before you continue.
Having this in mind, let’s first review the possible causes for this issue in order to come up with an audible solution for you to apply at home.
To create proper guidelines that will manage to troubleshoot your issue eventually, we should first review the problem closely.
There is nothing better than getting to know what might cause the issue and hopefully resolve it before even starting to troubleshoot.
Without further ado, here are the most commonly reported causes by the users that are having the same Google WiFi connection drops.
- Faulty cables – Improper configuration components could cause connection drops.
- Improper boot – Corrupted data could cause drops in the connection frequently.
- Bad power flow – Not enough electricity could cause wifi outages.
- Software Issues – Much data stocked up could cause drops in the connection.
- External Problem (temporary) – There might be server issues/maintenance.
There are the most frequent causes when it comes down to dropping Google WiFi. With all that in mind, you can now move on and proceed with the troubleshooting methods below.
It is important to underline that you should apply the methods in the order they are listed and check if your WiFi performs better after you’re ready with each method.
Moreover, make sure not to skip anything and pay close attention to our recommendations for best results.
The first part of your troubleshooting would be to go over all cable connections.
Firstly, check if everything is tightly connected and secured. Sometimes loose cables could cause occasional connection drops which can be really frustrating at some point.
If you have secured all of your cables but Google Wifi is still dropping the connection, we will have to check your cable’s functionality.
In that regard, we have established a small guideline to check out which can help you out in determining which cable is faulty.
- First, unplug all cables from your router.
- Start plugging them one by one as with each check if you have a reliable connection.
- When you connect your router and receiver, check if the receiver has all lights on.
Sometimes the receiver technicians have installed in your configuration might be faulty, as the signal it transmits to your router isn’t proper.
If the issue is with either your router or receiver, you will have a really hard time determining which one is the faulty one.
If nothing by the end of the post manages to help, our best suggestion for you would be to call a technician to figure that out for you.
Having the cables covered, let’s troubleshoot your ports for possible issues and malfunctions.
Luckily, if the problem is with one of the Ethernet ports, your router must be provided with more than one of these, so you don’t have to worry if one of them stops working.
Having this in mind, simply plug your Ethernet cable into another port, different than the one you have currently connected it to.
If the Wifi interruptions persist, try with each slot to see if that will be able to fix the problem.
This method can be applied both to configurations with routers or modems, so don’t hesitate to apply it also to the device you’re using to connect.
This method will basically refresh the power flow and resolve any power-related issues.
Here is the step-by-step guide to performing a power cycle:
- Turn off your router/modem.
- Wait for at least 3-5 minutes.
- Plug the power cable back into the wall outlet.
- Wait for all the lights on your router/modem to turn green.
- Provide power to your Google device.
- Connect with Wifi and by opening the app on your phone, check if there is a reliable connection.
Google Wifi uses DHCP which is a common internet connection protocol.
The thing we are going to do here is tweaking different protocols such as PPPoE or Static IPs to see if the problem is with your Google Wifi’s connection protocols.
This method is related to a computer that keeps dropping the internet connection (Google WiFi).
So you might probably have to skip this method if the problem is with a smartphone or other kind of device.
To simplify this for you as much as possible, we have presented the information on some simple steps for you to follow.
Step 1. Enter your PPPoE account name and password to allow communication between Nest Wifi or Wifi point via the modem.
This can be done through the WAN settings page of your router, which you can access by typing down your IP.
You can learn your IP by typing “What’s my IP?” in your browser’s search bar.
Step 2. If you have received static IP from your ISP, enter all of your static IP information into the app’s WAN settings.
Step 3. Finally, if you have made any changes recently to your network configuration, you will have to revert everything for the protocol tweaking to work.
To update the firmware or check for updates you would need access to your Google router Control Panel.
Once you’re inside, locate where the Update tab is and check for available updates. Do NOT hesitate to download and install them right away!
How To Enter Google’s Router Control Panel?
You can enter the control panel by pasting your Default Gateway or IPv4 into any browser’s search field.
To find your IPv4 simply type in Google “What’s My Ip?” and click on the first result.
Next, insert your Google router login credential which should be admin/admin by default. If not, you would need to call your internet supplier and demand the login info.
It is important to understand that a Factory Reset will erase all personal configurations, network settings, and router’s data permanently.
The factory reset will revert your Googles router as it was when started for the very first time and you would need to configure your WiFi settings and IPs from scratch.
In that regard, we suggest making a backup before you proceed further.
Note: If you’re having trouble with configuring the modem later, you can always contact your internet supplier for assistance.
Here is how to perform a factory reset on your Googles router:
- Download, install and log in to your Google Home app.
- Tap Wi-Fi, then go to Settings and choose Factory Reset.
- Confirm by pressing OK.
A factory reset can also be performed by reaching in the Control Panel of your Google’s modem and locating where the Factory Reset tab is.
Once ready your router will be brand new and hopefully the issue will be gone for good.
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If nothing has helped you so far, your only option left is to seek further assistance from Google or an IT specialist. There is nothing left that you can do at home so don’t hesitate to ask for help.
The possibility of a service outage specifically in your area is high, so before you call make sure that the issue is not temporary.
Google Wifi is dropping connection is a frequently met issue throughout the community of Google network users.
However, the approach to the problem can be really simple if the issue is simple as well. Technical issues are hard to troubleshoot at home and often there is nothing you can do about them.
We hope that we were helpful and if you’re interested in more posts related to Google’s modem and how to troubleshoot it efficiently, make sure to visit our tech blog.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.