Fetch TV no internet connection? Well, this issue is straightforward to fix, so keep reading!
An internet connection is essential for any Fetch TV user to enjoy on-demand content as well as other online services.
When the Fetch TV box can’t connect to the internet, you’ll lose access to all these features, so in this guide, we’ll help you identify the issue in easy-to-follow instructions.
To restore the Fetch TV box’s internet connection, verify your internet on other devices, power cycle the receiver/modem, and reconnect manually. Also, identify and solve signal interference or switch to a wired connection.
Let’s move further to unwrap more information!
No Internet Connection Fetch TV? – Here’s Why
There are many possibilities for the offline status of the Fetch TV, including a broadband outage or a bad wireless signal.
To identify the underlying fault, we must go deeper and uncover all the possible reasons why Fetch TV doesn’t have an internet connection.
So, here’s the complete list:
The aforementioned causes are the most common suspects we will troubleshoot in the below section.
So, now that you know more, let’s quickly move further to the solutions that work best.
How to Fix Fetch TV No Internet Connection?
To get the internet connection running again, we strongly recommend you follow the solutions below in consecutive order.
Thus, you’ll stop running in circles and address everything at once!
1. Test Your Broadband Network
The first and obvious method to undertake when your Fetch TV box has no internet connection is to verify that your broadband network is online.
This is not the Wi-Fi; this is the actual internet that reaches your router and then is transferred to your Fetch TV box wired or wirelessly.
Try to surf online or go to Ookla’s speed test using a device different from your Fetch TV box to identify whether your broadband network is online.
If other devices cannot connect to your broadband internet, the fault probably comes from the network device or with the internet service.
This can only be addressed by contacting your ISP!
If other devices have an internet connection and are online, you’re probably facing an issue with the Fetch TV box, so continue reading to unwrap more solutions.
2. Restart the Fetch Box and Modem
The method you should next take is to restart your network device and Fetch TV box.
This is an excellent approach, as doing so will address all temporal issues with both devices.
That’s simple and doesn’t erase anything, so without hesitation, jump into the steps…
Here is a short guide to power cycle the Fetch TV and modem:
To Restart the Fetch TV Box:
- On your box, head to the Menu.
- Navigate to the Manage section.
- Go to Settings and Device Info.
- Lastly, select “Fetch Box restart.”
To Restart the Network Device:
- Unplug the modem from your wall outlet.
- Then, patiently wait for about 3–5 minutes.
- Plug the modem back into the wall outlet.
Reminder: Once both devices restart, check if the internet is accessible on your Fetch TV box!
3. Disconnect and Connect Fetch TV
If the broadband connection is online on other devices, but you still have a Fetch TV connection problem, you should attempt to connect to the internet manually.
This includes disconnecting the internet from the device and reconnecting it again using the correct Wi-Fi network password.
To reconnect Fetch TV to the Wi-Fi, follow the steps below:
- On your TV box, head to the Menu.
- Then, enter in the “Manage” section.
- Choose Settings and then Network.
- In the tab, select your Wi-Fi network.
- Choose the “Disconnect” option.
- Select your Wi-Fi SSID and pair.
Ensure you insert the correct password to connect to your wireless Wi-Fi network.
In case you still can’t connect to the Wi-Fi, or you’re connected but “offline”, continue reading the guide…
4. Optimise Your Internet and Wi-Fi
If using Wi-Fi to connect your Fetch TV to the internet, many things can go wrong, considering the nature of the wireless connection.
The two major factors are Wi-Fi signal and interference, which we’ll quickly review and provide you with steps to undertake to guarantee performance.
How to Optimise Your Wi-Fi?
- Stop downloading/uploading on your devices.
- Power cycle the wireless router for 30 seconds.
- Close the proximity between Fetch and the modem.
- Elevate your wireless router to a higher position.
- A signal mustn’t travel through more than 1 wall.
Wireless Signal Interference?
If everything is in order, but your Fetch TV has no internet connection, interference can be the culprit.
It can be physical or signal interference in a congested network, slow internet speed, or weak signal strength.
Luckily, you can address such problems quickly by following these tips:
- Bring your Fetch TV and router closer.
- Turn off electronics near your devices.
- Switch the Wi-Fi frequency to 2.4 GHz.
- Change your Wi-Fi channel to emptier.
- Switch to a wired (Ethernet) connection.
Note: If you don’t understand how to perform some of these steps, the next method explains that in-depth.
5. Tweak Your Wi-Fi Router Settings
When using Wi-Fi, your Fetch TV is prone to bandwidth congestion and signal interference with the transmission.
You can overcome these Wi-Fi limitations by switching to another frequency and wireless channel.
This simple approach will clear all interference and bandwidth problems.
To switch to another frequency and wireless channel:
- Connect your PC or smartphone to the Wi-Fi router.
- Copy and Insert “192.168.1.1” into the web browser.
- Sign in using “admin–admin” or “admin–password.”
- From the dashboard, head to your “Wireless Settings.”
- Click on “Advanced Wireless Settings” and then “Edit”.
- Locate the wireless channel and switch to another one.
- Tip: Download a Wi-Fi Analyzer to find empty channels.
- Also, locate and stop a function called “Smart Connect.”
- When you’re ready, click the “Save” button and go back.
If your router is dual-band, you must ensure you have two separate Wi-Fi networks and connect your Fetch TV box to the 2.4 GHz one.
Reminder: Verify that your Wi-Fi is accessible by other devices!
6. Switch to a Wired (Ethernet) Link
If you were using your Fetch TV connected via Wi-Fi only and your wireless signal is not good, one quick way to overcome this problem is to switch to a wired connection.
This is a direct connection between your modem and Fetch TV box, requiring a long enough Ethernet cable.
You need a high-quality Ethernet cable to connect the Fetch TV box to the network router.
The Ethernet cable plugs into the “yellow” Ethernet port on the Fetch TV box and into the “LAN” on your router/modem.
That’s it. Your device will now connect to the internet and should be online.
Tip: You can explore compatible Ethernet cables here!
7. Reset your Fetch Box to Default
If all the above solutions did not work and your Fetch TV is still not connecting to the internet, it indicates a fault within the TV system.
To fix this, you should perform a soft reset on the TV box to clear all the cache files.
If a soft reset doesn’t help, go with the hard reset to clear everything.
Here are the steps to reset your Fetch TV box:
- Hit the Menu button on your remote.
- Head to Manage and then Settings.
- Next, locate and choose Device Info.
- Using options, reset the Fetch TV box:
- For Soft Reset: choose Soft Factory Reset.
- For Hard Reset: choose Hard Factory Reset.
Once the Fetch box turns on completely, you must set up your Internet connection, enter the activation code in the Welcome Screen, and complete the setup process.
Then, you must be able to connect to the Wi-Fi or via Ethernet cable to restore the online status of your TV box.
Tip: If the issue persists, contact Fetch TV support for further help!
To fix Fetch TV no internet connection, verify the internet on other devices, power cycle the Fetch TV box and the modem and reconnect manually.
If needed, switch to a wired connection or perform a factory reset on the box.
For more Fetch TV guides, visit our blog!