Many lads and lasses experience the EE WiFi connected but no internet error without them knowing how to fix it completely.
Luckily, that’s what we’ll be focusing on in this guide!
We’ll help you identify what’s causing this to happen, as well as the complete troubleshooting steps you can perform to resolve it.
To fix the problem of you being connected to the hub but it says no internet, check your account status with EE or if there’s an outage. After that, perform a power cycle or a reboot of your box and ensure that all cables are plugged in properly. Then, flush your DNS, update the WiFi driver of your computer/laptop and restart to check.
Before we jump to the solution, let’s first try to unearth the reasons as to why this problem occurs.
This error is especially common across all providers, not just EE. And the fix to this would depend on the root cause of the problem.
So, what’s causing my devices to connect to the EE box even if there’s no present connection?
- Network outage
- Box or router-related problems (WiFi facility)
- Errors on the DNS cache
- Outdated device WiFi driver
Today is your lucky day! Because, unlike other tutorials, we won’t just be giving you a general guide.
Instead, we’ll try touching all things related to the problem of your EE WiFi connecting to the internet.
We’ll tackle everything from checking your subscription, the wires & cables –and even flushing the DNS!
Sit back, relax, and read this comprehensive tutorial on how you can make your EE WiFi work back up again.
You’ll find this guide helpful whether you’re experiencing the problem on a single device or on all devices connected to the box.
Before doing anything, the first thing to check would be your service. Are you sure that your service is currently active?
You can check it in two (2) ways: contacting EE’s customer service team or checking your My EE account.
For the former, you simply have to call in EE by dialling 00 44 7953 966250. State the reason for your call, validate the account, and you’ll be good to go.
If you’re going to check your My EE account, follow these steps:
- Open a browser and access EE Login Page.
- Enter your email address and password and click Log In.
- Go to Bills and check if you have an outstanding balance from the previous month.
NOTE: You’ll usually see a note on top of your account whether or not your service has been suspended due to non-payment.
The next thing you want to check would be a network outage. They seldom happen seldomly, but, when they do, everyone will be affected.
While there’s no particular facility to check it online, what you can do is contact customer care and inquire if there’s a currently ongoing outage.
After checking on EE’s side of the equation, let’s head onto your box. What you want to do next is to power cycle or reboot your EE router.
- Go near the EE box and unplug it from power.
- Wait for 45 seconds to one (1) full minute before plugging it back again.
- After that, allow the system to reinitialize completely.
NOTE: Don’t just press the [STANDBY] or [PWR] button on your router. Make sure that you unplug it from its connection to a wall outlet or a socket.
The next thing you want to do is to flush the DNS of the laptop/computer that’s unable to connect.
Flushing the DNS of your device will clear IP addresses and other DNS records from the cache. If there’s a problematic IP address there, it’ll be removed!
- Access Command Prompt by searching “CMD” on the Windows Start Menu.
- After that, type in ipconfig/flushdns > press Enter.
- Wait for the contents to settle, then type in ipconfig/release > press Enter.
- Lastly, type in ipconfig/renew > press Enter.
- Search for the Terminal app on your Mac.
- Enter sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.
- If your Mac has a password, enter it to proceed with the flush.
Since the problem could also root in an outdated WiFi driver of your laptop or computer, updating it would also be a viable solution.
And while WiFi drivers should update automatically, if you’ve experienced disconnection when the scheduled update happened, you’ll have to do it manually.
Here is how you can update it:
- Search for Device Manager on your laptop/computer.
- Expand the Network Adapters option.
- Find and locate the specific adapter for your device.
- The option Update Driver should be there if yours is outdated.
But, what if your smartphone or tablet is the one that’s unable to connect? Can you flush the DNS?
While there’s no flush option, what you can do is reset the network settings of your device.
You can perform a reset network settings on your iPhone via Settings > General > Reset > Reset Network Settings.
For Android smartphones, you can find it in Settings > General Management > Reset > Reset Network Settings.
There are also instances where the WiFi facility of the box is the one at fault. To check this, you can try using a wired connection.
Take an Ethernet cable and plug one (1) end of it at the back of the router. Then, plug the other end into your laptop or computer.
NOTE: If it works fine, then the WiFi facility of the box is the problem. A replacement is the best thing to do at this point.
Last, but most definitely not least is to reset your EE WiFi box. Resetting the box will reset and revert everything back to its default settings – like how you first got it from EE.
So, here’s how you can hard reset your EE WiFi box:
- Go at the back of your router and locate the Reset pinhole.
- Using a paperclip or a SIM card pin, press and hold the button for 8 seconds.
- When the lights on the router blink, the process is done.
NOTE: You can also wait for the lights to go off and on again before removing them from being pressed.
Thoroughly accomplishing this step-by-step procedure will make your EE WiFi back up and working again.
You’ll never have to worry about problems like this unless of course, it’s a problem from EE’s end!
In the event that the problem is still existent after the comprehensive troubleshooting steps we’ve done above, contact EE’s customer support team immediately.
Let them know of the problem you’re facing, as well as the initial steps you’ve already done. This will allow the team to get to a more accurate resolution.
Read Next: How to Gift Data on EE?
If your EE WiFi says connected but it has no internet, check if your service is still active. Then, reboot or restart your EE box, and proceed to flush the DNS of your computer/laptop. Check if there are WiFi driver updates available (reset network settings for smartphones and tablets).
Finally, reset your EE WiFi box.
If you find that your EE WiFi is connected but there is no internet, don’t be threatened! It doesn’t always mean that your service has ceased.
So, if you encounter this particular error again in the future, read our guide and resolve the dilemma on your own!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.