If your DIRECTV remote stopped working, you are at the right place! In this post, we are going to introduce all possible reasons along with their solutions that you can apply at home.
We are also going to alert you where to be careful and what to consider beforehand so make sure to pay attention and hopefully get your DirectTV remote working again.
There are several things you can do if your DIRECTV remote suddenly stopped working. The most important thing to ensure is the level of your battery charge. Sometimes the issue could be related to the pairing and you shall address this as well.
Furthermore, you will learn how to reset your remote but only if necessary, so keep reading to troubleshoot your remote the right way.
In just a moment we will dive into details for each of these things so keep reading to ensure that you will perform everything the right way.
Without further ado, let’s jump right into the troubleshooting methods.
How To Fix DIRECTV Remote Stopped Working?
The troubleshooting methods that you are going to apply are justified by the official DIRECTV support articles and proven to work by people with the same issue as you.
We recommend applying the below-described methods in numerical order and check if your DIRECTV remote is working upon completing a step.
Let’s start with the easiest ways to get your DIRECTV remote working again:
Method #1 Check Batteries
The best way to ensure that the issue is not caused by a low battery is to test it yourself. Simply press and hold any button on the DIRECTV remote and there could be 3 different light feedbacks:
- Static green light – Indicates that the batteries are healthy and strong.
- Fast green blinking light – Batteries are just fine for now, but you should consider a replacement in the near future.
- Slow green blinking light – Batteries are worn out and need replacement.
- No light – Batteries are dead.
Depending on the feedback you’ve got you can tell exactly what is the condition of your remote batteries.
If your batteries are well, feel free to proceed with troubleshooting DIRECTV remote with our next method.
Method #2 Check Input
Now when you know that the batteries are not the cause, it is time to ensure that your DIRECTV remote is actually set to control your DIRECTV receiver.
To do that follow the steps below:
- Press and hold the Enter button for about 5 to 6 seconds.
- Release the Enter button once a Source Menu appears on your TV’s screen.
At this point, it will be clear if your DIRECTV remote responds to any input and if it does continue with the steps.
If your remote does not seem to make interactions with the TV at all, feel free to proceed with our next method.
- Select the input source of your DIRECTV receiver
If you select a wrong input for your receiver the remote will not be able to interact with your TV.
For instance, if you are using HDMI1 for input, in step 3, you should select HDMI1 to connect with your DIRECTV remote.
Method #3 Reset Remote Control
By resetting your remote control you will be able to restart all input services and hopefully, it will start functioning again.
To restart your DIRECTV remote control follow the steps below:
- Press the Menu button on the remote.
- Go down to Setting and tap on Select.
- Navigate to Remote Control and again, press Select
- Choose Pair/Program Remote and depending on your setup
Depending on your setup, the 4th step might be automatic or you might have to manually enter codes through your DIRECTV remote.
If you are asked to insert a code during the process, it can be found on the top left corner of your remote.
If you are having trouble with locating the code on your remote, feel free to visit the official DIRECTV support page where a Code Lookup Tool will assist you.
Method #4 Reset DIRECTV Receiver
If resetting your DIRECTV remote control did not work, maybe the issue is coming from your receiver.
In fact, many people reported that resetting their receiver was able to help when their DIRECTV remote has stopped working.
By performing a reboot you will restart all services and resolve any possible glitches that could be responsible.
Most DIRECTV receivers have a red button on the side or within the access card door. To reset your receiver simply press and hold the red button until the receiver reboots.
If you are not able to locate the red button you can perform a restart but unplugging the receiver from the power outlet and waiting about 15 seconds before plugging it back in.
Method #5 Restore Factory Settings
If none of the methods above managed to resolve your DIRECTV remote issue, as a last resort you can restore the remote to its default settings.
Note that any personalized settings will be permanently erased without a way to recover them.
To reset your DIRECTV remote to factory setting follow the steps below:
- Press and hold the Select & Mute button together
- Hold until the remote light blinks 3x times.
- Then press the buttons 9, 8, 1, and Select.
- The remote light will blink 3 times which indicates that it is successfully restored.
Now you should pair your DIRECTV remote control with the receiver, but if it works then the issue was definitely software-related within the remote.
If this was the cause, congratulations you’ve successfully solved the issue with your controller.
DIRECTV Remote Stopped Working – Additional Troubleshooting
We have found that a lot of people reported that DIRECTV volume not working on remote, which actually is pretty easy to solve.
Any obstructions blocking the receiver and worn-out batteries could be potential causes for the volume button inactivity.
It is highly recommended to ensure both of these before you apply any unnecessary troubleshooting.
If this, however, is not the case may be an automatic remote reprogramming will solve your problem.
- Press both Mute and Enter simultaneously while pointing your DIRECTV remote to the receiver
- Complete the Applying IR/RF setup that should appear on your TV screen
- After you’re ready with the setup press the Menu button on your remote and go to Settings & Help
- Then press Setting and select the Remote-Control option
- Select Program Remote and follow the guide on your DIRECTV screen
To manually re-program your DIRECTV remote control instead of applying for IR/RF setup, you can simply type 9-6-1 using the prompt and then click on Channel Up.
Confirm your selection afterward and your device will be ready to set up.
You can then follow the steps from 3 to 5 from the automatic re-programming guide.
Now your DIRECTV remote volume should be working as it should and if it doesn’t we recommend inspecting the physical button itself.
There might be dirt inside, or it could be broken, either way, identifying the cause can save you a lot of money.
DIRECTV Remote Still Stopped?
If still your DIRECTV remote is not responding and has stopped working we highly recommend applying all of the above-described methods again with even more attention and precision.
If, however, nothing manages to resolve the issue you might be dealing with a faulty remote.
Contacting the official customer support is always a great idea, but if nothing from this post managed to help you, your DIRECTV remote is most certainly dead.
After following our methods we are certain that you managed to resolve the DIRECTV remote stopped working issue.
If not, then you might consider contacting the support of purchasing a brand new remote where nothing can go wrong.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.