When you have a D-link smart plug not connecting to WiFi, it can be very frustrating. These plugs are supposed to make your life easier.
It defeats its purpose if it can’t connect to your smartphone app. So, here’s what you need to do.
When your D-link smart plug doesn’t connect to your WiFi, it may be because there’s interference. Either your router or other gadgets are blocking the connection. Also, check the software of your device.
Don’t know what to do when your smart plug can’t connect to your WiFi? We’ve got you!
To fix your D-link smart plug problem, first, check your Internet connection. Make sure the cables between your router and modem are not broken.
Then, connect to the 2.4 GHz bandwidth. If this doesn’t work, bring your smart plug closer to your WiFi. If it’s a connection issue, power cycle your modem and router.
Before we move on to the solutions, let us discuss why your D-link smart plug won’t connect to your WiFi.
Causes Why D-Link Smart Plug Won’t Connect to WiFi
Disconnecting from the WiFi is one of the most common problems of smart plugs.
The most likely cause is the app you are using. But be sure to check your Bluetooth, WiFi, and location settings.
✅ Connectivity Issues
You may have disabled your phone’s Bluetooth, WiFi, and location services. These can stop your smart plug from connecting to your device.
✅ Outdated App and Software
You don’t have the latest version of the app you are using with your smart plug. Updating your Alexa or Smart Life app brings the latest features and bug and error fixes.
✅ Interference From Other Gadgets
Some devices block your smart plug and WiFi connection. Too many devices may be connected to your network. Turn them off or connect them to a different router extension to get a better response.
✅ Router Blocking the Connection
You may have entered your router’s wrong SSD and password. Without the password, your smart plug can’t connect to your WiFi.
These are the possible reasons your smart plug won’t connect to your WiFi. Now, let’s proceed to the solutions.
Ways to Fix D-Link Smart Plug Not Connecting to WiFi
Before we move on to the more advanced solutions, let us begin with the basics.
Sometimes, the issue is with the router itself and not the plug. In this case, make sure you have an active Internet connection.
Internet coverage plays a vital role in the connectivity and activation of your smart plug.
Check the router and modem cables to ensure they are properly connected and not damaged.
If you didn’t find broken cables, consider the possibility that other factors may be causing the problem. Proceed to the solutions below to fix it.
Solution #1: Relocate Your Smart Plug Near Your WiFi Router
One of the easiest things you can do to get your smart plug connected to your WiFi is to get it near your router.
It doesn’t need to be a permanent move as you can allow it to connect, then relocate it to where you want to place it.
You want to get your D-Link smart plug closer to your router to check if the connectivity issue is due to the range.
Here’s how you can connect your D-Link smart plug properly:
- Get your D-Link smart plug and plug it into an outlet next to your router.
- Open the mydlink app on your phone and connect the smart plug to your WiFi.
- Select the WiFi network from the app and enter the password.
- After connecting, you can unplug your smart plug.
- Plug it into an outlet where you intend to use it.
Note: If your smart plug does not connect, you can try other outlets that are closer to your router’s position.
Solution #2: Get Your Modem and Router to Request New Settings
If your D-Link smart plug has already connected to your WiFi but suddenly gets disconnected, there’s an issue with your internet connection.
A glitch can occur with your router or modem’s software, causing it to lose connection with your other devices.
Whenever this happens, you want to ensure that your network devices get brand-new connection settings for them to work.
Here’s how to get your modem and router new connection settings:
- Power off your modem and router.
- Unplug them from the wall outlet for 2 minutes.
- Tighten the cables on your modem and router.
- Plug them back in and turn them on.
- Confirm that your smart plug is connected to your WiFi.
Note: You can also power off your smart plug and turn it back on once your modem and router are active and online.
Solution #3: Disable Low Power Mode on Your Phone
For some weird reason, smart plugs and their companion apps don’t play nice with your phone’s low-power mode.
Putting your device in low power mode can hinder the connectivity of apps on your phone to the WiFi.
It can affect the mydlink app, which can cause your D-Link smart plug to stop connecting to your WiFi.
The good news is that it’s an easy fix. By turning off low power or battery saver mode, you should be able to get your smart plug connected and working again.
Here’s how to turn off low power or battery saver mode on your phone:
- Open your phone’s Settings.
- Go to the Battery option.
- Toggle the Low Power switch to Off.
- Go to your phone’s Settings.
- Select Battery.
- Find the Power Saving mode option.
- Set it to Off.
Note: After turning off low power or battery saving mode, you will need to reconnect your smart plug.
Solution #4: Connect Your Smart Plug to the 2.4GHz Band
If you’re connecting smart home devices like smart plugs to your network, you need to remember that they mostly connect with the 2.4 GHz band.
Some can connect to the faster 5 GHz frequency, but as a general rule, they prefer 2.4 GHz as it’s more stable and has a better range.
To get your smart plug to connect to WiFi, you will have to get the 2.4 GHz band activated on your router.
If your router is not broadcasting it, your smart plug will not be able to detect it and connect to it.
Here’s how to turn on the 2.4 GHz band on your router for your D-Link smart plug to connect:
- Login to your router’s admin dashboard.
- Select the Wireless option from the menu.
- Find the band selection option.
- Activate 2.4 GHz.
Note: If you have a dual-band router, you can activate both 2.4G and 5G bands at the same time.
Solution #5: Disable MAC Filtering on Your Router
When your D-Link smart plug doesn’t connect to your WiFi from the start, you can suspect that it’s a router setting issue.
One of the settings you need to watch out for is MAC filtering. If this is enabled, your router will not accept new devices to your network.
You want to check your router’s settings and see if MAC filtering is enabled. You will need to disable it to connect your smart plug to your network.
Here’s how to disable MAC filtering on your router:
- Login to your router’s admin dashboard.
- Go to the Wireless option on your router’s menu.
- Select MAC Filtering.
- Switch MAC Filtering off.
Pro Tip: Alternatively, if you want to keep MAC Filtering on for security purposes, you can add your smart plug’s MAC address into the filters. You can find it on a sticker on the smart plug.
Solution #6: Set Up Your D-Link Smart Plug Again
If none of these solutions work in getting your smart plug to connect to your WiFi network, you will have to set it up again as a last resort.
A D-Link smart plug reset is one of the first steps that you should do, as this will clear its settings.
You will need to set it up again and reconnect it to your WiFi network. A reset should clear up any software bugs or glitches that can cause this error to happen in the first place.
Here are the steps to set up D-Link smart plug:
- Press and hold the reset button on your smart plug for 10 seconds.
- After resetting it, launch the mydlink app on your phone and sign in.
- Select Add a device to add your smart plug.
- Scan the setup QR code found on the smart plug using the app.
- Choose the WiFi network you want to connect to the smart plug on the app.
Note: Your smart plug needs to be plugged into a wall socket and turned on so you can connect it to your WiFi network.
These steps should get your D-Link smart plug connected to your WiFi network in no time.
If you’re still having trouble getting it to connect, you can update the D-Link app on your phone.
You can also check for any firmware updates for your smart plug via the app. Lastly, don’t hesitate to contact D-Link customer support to get additional assistance.
Is your D-Link smart plug not connecting to WiFi? Now that you know the causes and steps to resolve this issue, you can get it to work in no time.
You don’t need any technical experience to fix this problem as long as you follow these solutions carefully.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.