You know you’ve got some serious trouble when you run into the issue of Cricket WiFi calling not working. But don’t sweat it, because I’m happy to help.
In this guide, I’ll briefly explain what causes the problem. I’ll also help you figure out the quick fixes to this problem so you can save time and money.
Here’s the perk: you don’t need to be so much of a techie to understand these workarounds.
To fix the issue if Cricket WiFi calling has stopped, you can: switch to the 2.4 GHz WiFi band, turn off power saver mode, temporarily turn on airplane mode, hard reset your router, and restore the default mobile network settings. You can also configure your APN settings and restart your phone.
Now that you’ve got a nice little hint of what we’ll be doing, let’s jump right in.
Before you try any workaround with your phone, let’s quickly highlight what causes the problem.
Here’s why you may experience the issue of cricket wireless WiFi calling not working:
- Poor signal strength
- Software bugs
- Network outage
- Incorrect settings
Your device could be misbehaving due to the wrong settings, bugs, and other software glitches.
As it turns out, you can’t also get an internet signal when Cricket is having a network outage. At times, you’re also outside the company’s network coverage range.
Let’s now dive into the real troubleshooting stuff.
It’s a no-brainer: restarting your device will often correct minor glitches and save you time.
So yeah, turn off your phone, router, and modem, then turn them back on. If this works, you don’t need to go through the rest of the troubleshooting tips.
Great, but my good guess is you’ve probably done that already, and it wasn’t of much help. Let’s, therefore, proceed to the next steps.
Your router can use both the 2.4 and 5.0 GHz bands. The 2.4 GHz band has a broader range but provides slower internet speeds.
On the other hand, the 5 GHz band allows faster internet speeds but has a considerably smaller range.
Your cricket WiFi calling may fail due to poor signal strength when connected to the 5.0 GHz band.
If you’re using a WiFi router, log in to the administrator dashboard and follow these steps:
- Open the Wireless settings.
- Navigate to the General settings under wireless.
- Select the 2.4 GHz band.
- Apply changes and exit.
Your mobile hotspot also comes in handy when you’re traveling and can only connect to the internet through mobile data.
Understandably, the mobile hotspot uses the 5.0 GHz WiFi frequency band by default. While it works great, not all devices can use this band.
You’ll notice this because your hotspot could be on, but you can’t complete a WiFi call. Therefore, I highly recommend you switch to the 2.4 GHz band.
On Android, here’s how to do it:
- Open your device Settings.
- Open the Hotspot and Tethering settings.
- Select WiFi hotspot > AP band > 2.4 GHz
You can just toggle Maximize Compatibility for newer Android smartphone versions, and you’re all set.
On iPhone, here’s how to do it:
Navigate to Settings > Personal Hotspot > Allow Others to join if you’re using an iPhone.
You can then switch to the 2.4 GHz band by clicking on Maximize Compatibility.
Note: These steps may vary slightly depending on your device version.
The Low Power Mode, Power Saving Mode, or battery saver setting in some smartphones prevents you from using mobile data and hotspot features.
While it helps you extend your battery life, it won’t allow you to use cricket WiFi calling.
Therefore, I highly recommend you turn off power saving to use mobile hotspot and WiFi.
Power saving mode could’ve been turned on automatically, but you can turn it off if you badly need to make that WiFi call.
If you’re using an iPhone, here’s how to turn off the Low Power Mode:
- Go to Settings.
- Navigate to Battery.
- Toggle off the Low Power Mode.
If you’re using an Android phone, you can also open the Settings and navigate to Power options. Next, turn off the battery saver mode.
You can quickly refresh your connection by briefly turning on airplane mode and toggling it off again.
This works for Bluetooth, cellular data, mobile hotspots, and WiFi.
Open your phone settings, then tap the button for Airplane Mode. Wait 60 seconds, then toggle off airplane mode.
You can then re-establish your WiFi connection and try making the WiFi call. If it fails, proceed to the next steps.
Once you’ve refreshed all your wireless connections, it’s time to turn off mobile data.
Notably, cricket WiFi calling won’t work on mobile data when the default setting limits you to call over WiFi.
You can change your connections preferences from the wireless settings menu to make calls over WiFi. Alternatively, you can turn off mobile data altogether.
Restoring the default settings on your router often solves the problem when Cricket WiFi calling isn’t working.
However, one thing to note is that you’ll lose all the other custom settings on the router. Therefore, backup your data before you perform this process.
Here’s how to reset your router:
- Turn off the router and safely unplug its power cord.
- Wait 30 seconds, then reconnect the power supply.
- Locate the Reset button at the back of the router.
- Long-press the Reset button for 10 seconds.
Note: These steps can vary slightly depending on your router model. In some routers, such as ASUS, you have to press and hold the WAN and Reset buttons simultaneously.
Once the WAN light comes on steady, your router settings have been restored to default.
You can then configure them afresh by logging in to the router’s administrator dashboard.
If you’ve set up a mobile hotspot but can’t make a Cricket WiFi call, configuring your APN (Access Point Name) settings can fix the issue.
Open your phone settings and navigate to Mobile Data. Go to access point names and create a new APN.
Type in the following in the various setting fields to configure the APN:
- Name: Internet
- Username: Not required
- Password: Not required
- APN: ndo
- Proxy: Not required
- Port: Not required
- Server: Not required
- APN Type: default
If you need to use the multimedia messaging service, set MMSC to https://mmsc.Cricketwireless.net. Additionally, set the MMS Proxy to proxy.Cricket Wireless.net.
Finally, set the MMS Port, MCC, and MNC to 80, 310, and 150 in that order.
Once you’ve saved these settings, restart the phone on which you’ve set up a mobile hotspot and retry making the connection for WiFi calling.
You can also clear your network settings to flush out bugs and other software glitches that disrupt cricket WiFi calling.
This resets your WiFi, cellular, and VPN connections so you can begin on a clean slate.
Since this brings all your network settings to default, I highly recommend you do it only after all previous fixes have failed.
On an Android smartphone, follow these steps to reset your network settings:
- Go to Settings > General or System Management.
- Tap on Reset Options or Reset.
- Click Reset Network settings and confirm your choice.
If you’re using an iPhone, reset your network settings as follows:
- Go to Settings > General.
- Go down to Transfer or Reset iPhone
- Tap on Reset and choose Reset Network Settings.
Once you’ve reset your network configurations, kindly reboot your phone and retry making the Cricket WiFi call.
The best way to fix the problem of cricket WiFi calling not working is by restoring your connection settings to default once you’ve tried all other solutions. This usually clears bugs and errors that disrupt your connection. However, you must ensure you’re within Cricket’s network coverage area.
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If you’ve tried all the solutions, we’ve discussed but nothing happens, it’s time to contact Cricket Customer Support.
They’ll offer more professional assistance and advise you if you’re within the Cricket Wireless network coverage area.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.