Wondering why is Arris modem DS light blinking orange? Luckily, you have come across the right post!
As you progress further, you will find out what might cause your Arris modem light to blink orange light and some useful methods on how to fix it.
We’ve found many people with the same issue as you and the way they have fixed it, so keep reading to learn everything you need to know.
If your Arris modem’s light is blinking in orange light, this could indicate a disconnect in your device’s communication line. The way people approach this problem is by performing a restart on both your device and your network.
Our methods below represent the easiest way to troubleshoot until you find and resolve the issue.
What Does Blinking Orange DS Light on Arris Modem Mean?
The communication line throughout your devices directly impacts the performance if affected.
The orange light alerts for issues related to the line but there is no way to tell the specific reason yet.
This might be from the device itself or your network as well as some misconfiguration that we’ll discuss in a moment.
Here are some possible scenarios in which the orange light will be blinking:
- Outdated OS
- Disconnected cables
- Slow or no network
- Temporary glitch
- Hardware issue
How To Fix Blinking Orange Light on Arris Modem?
If you follow the steps below in the order they are listed, you will be able to resolve and if not at least find what causes the blinking orange light.
We will start with the easiest methods first and close the circle of possible causes as you progress further.
Method #1 Verify Cable Connections
Another factor that could cause your DS light to blink is inappropriately established wirings. Before proceeding further, make sure to check if all of the cables involved in the installation are rightfully connected.
In that regard, all you have to do is ensure that all of the cables, most importantly the Coaxial Cable, are plugged correctly into their slots.
If the blinking orange DS light on Arris modem issue persists after verifying your cable connections, then you can move on to our next method.
Method #2 Firmware Upgrade
Pending firmware update is a clear sign for the orange light to blink. A scheduled update that has been canceled by the user, could cause your light to constantly blink in orange until the update is applied.
If the update contains important software renovations that are important for your device to function properly you might experience other issues as well.
We also recommend checking the light’s specific behavior as this could also help you determine where the issue is coming from.
If the DS light is shining in static orange, it means it is a power problem. In that case, we recommend jumping to method #4.
We should mention that as soon as you launch your pending firmware update, you won’t have access to any internet features. Be patient and wait for the update and see if your DS light is still blinking.
Method #3 Inspect Network
Another reason that could cause your DS light to constantly blink is if your network is faulty. It could be a temporary issue so there is nothing to be concerned about.
The first and most important thing to do is check if you have internet access on your devices.
If there is a problem with the network, you should not be able to access anything on the internet. Whether you have access to the internet or not, next we are going to perform a restart, which will definitely help.
We also recommend checking the coax cable outlet to see if it is working properly. Your Arris modem could be thinking that there is no data coming from the provider, because of an inappropriate coax connection.
Method #4 Restart Arris Modem
Now when you know if the problem is within your network or not, we recommend doing a router restart regardless.
It will initiate a clean boot and freshly started services and if there were any issues, they should be gone afterward.
Here is the simplest way to perform an Arris modem restart:
- Press the power button on your Arris modem.
- Disconnect the power supply.
- Wait for 5-10 minutes (it is important to have a gap between the restart).
- Plug the modem back in the power.
- Press the power button.
- Wait for another 3 minutes for all services to come back online.
How To Reset Arris Modem?
You can take one step further and make a complete reset on your Arris modem, which will revert all settings by default.
All your passwords, WiFi configurations, servers, and settings will be permanently lost.
You can perform a reset by reaching in a little pinhole on the back panel of the modem and holding it for a few seconds (use a sharp object).
Note that to reach inside the modem’s control panel you need to open CMD (for Windows users) and type “/ipcofnig”.
Then copy the IPv4 and paste it into your browser. Then use admin/admin as credentials to log in to the Arris control panel and configure your settings.
If you’re having trouble with reaching the control panel or configuring your WiFi, we recommend calling the supplier for over-phone assistance or searching online for a specific model guide.
Method #5 Power Cycle Modem Splitter
Another thing that will definitely cause the Arris modem DS light blinking orange would be an issue with the splitter.
If you own one, make sure that it is working as intended and if not you can troubleshoot by performing a power cycle.
Here are the steps to perform a power cycle:
- Remove the Splitter from all connections.
- Wait for 3-5 minutes.
- Connect the Coaxial Cable first.
- Plug the Power Cable last.
During our investigation, we’ve found several people complaining that there is no issue with the splitter at all but when connected, the orange light starts to blink.
So, if you’re not experiencing any other issues at all, but the orange light only, it could be a false alarm.
Read Next: How to Update Arris Router Firmware?
Arris Modem DS Light Is Blinking Orange Issue Still There…
So, if you’re experiencing any other issues that might be causing the orange light to blink you still have some options left.
Feel free to contact the official Arris customer support and ask for more information. Don’t forget to provide them with all the troubleshooting methods you’ve applied to save both your time and theirs.
Another thing that might be causing the DS orange light to blink is your internet. If it is too slow the light will definitely blink so we recommend testing your network by using a free source online.
If there is a problem with your internet by calling the supplier, you will learn more about the problem.
With a little luck, the problem will be found right away and hopefully, the orange light will no longer blink.
We hope that now you know why the Arris modem DS light blinking and how to approach the issue efficiently. If we were not able to help at least now you know where the issue is coming from and how to proceed.
You can find many helpful posts in our technical blog where we post the most recent and effective solutions.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.