Are you asking why Amazon says my address is invalid? We have the solution you’re looking for!
Amazon does not recognize your address, or it’s not able to locate your street address. This is certainly a frustrating experience since you will not be able to complete your order.
If you just moved to a new place, you’re having a hard time with Amazon.
To fix this issue where Amazon does not recognize your address, you want to try logging out and logging back into your account. You want to make sure that your address is on the USPS database. If it’s not there, you can add it so Amazon will be able to validate it.
Let’s first look at why Amazon will not accept your address and move on to fix it using the troubleshooting steps.
Whenever Amazon does not recognize the address you enter, this particular issue comes up.
There are several reasons for this, like you entered an incomplete address. If your address is fairly new, Amazon’s systems will not be able to detect it.
Here are all the problems that could have happened that will affect the address you enter into Amazon:
1. Address Not On The Database
Amazon’s systems integrate with USPS’s address database. If your address is fairly new and not on it, Amazon will not be able to recognize it.
2. Incomplete Address
If you write down an incomplete address on Amazon, they will not accept it. They won’t be able to send it effectively.
That’s why they require a complete address, including house or apartment numbers and building names.
3. The Address Is Wrong
You might be sending a gift to family or friends, and you get the address wrong. Amazon will not accept it unless it correlates to an entry on their database.
4. App Or System Glitch
Your browser and Amazon app can experience glitches. Even if you enter the correct address, the error can still appear.
These are the issues you’ll face when you put in the wrong address on Amazon.
We can now proceed to the complete guide to resolve this as quickly as possible!
The first step you want to try if you experience this error is to reboot your browser or app. It’s likely suffering a glitch that’s preventing it from validating your address.
You must try this step to check if it’s a temporary issue that a reboot can quickly resolve.
In case this step doesn’t work out, you can move forward with the other troubleshooting steps:
If a reboot of your browser or app does not work, you’ll want to try logging into your account again.
You need to try this if you have not logged out of your account for a while. Your communication with the server is affected, and one of the ways to refresh that would be to log in again.
Here’s how to log in to your Amazon account:
- Select the Accounts & Lists drop down menu.
- Click on Sign Out.
- Close your browser.
- Open it again, and go to the Amazon website.
- Click on Sign In and enter your username and password.
Tip: If you have forgotten your account credentials, you can reset them by clicking on Forgot your password.
There could be something wrong with your saved address. Now, it might not necessarily be that you entered the wrong one.
However, the server can get confused and has not saved the address you typed in properly.
If this is your case, you will need to refresh your address entry. To do this, you will need to type in your address again so Amazon can quickly check it against its database.
Here’s how to add your address on Amazon:
- Go to Account Settings, then Your Addresses.
- Navigate to your saved address, then select Remove.
- Wait for the page to refresh with your address removed.
- Now, choose Add Address.
- Type in the same address, then click Save.
Note: You can also edit the address. Try it out if it works. If it doesn’t, it’s best to follow this step thoroughly.
Another cause of this issue is that you have entered a wrong address that Amazon could not validate. There’s nothing wrong with this. It could be a typo or a misspelled street name.
You could also get the street name or number that appears to be an invalid error, so you’ll need to re-enter the correct address.
Here’s how to enter your address on Amazon:
- Include the house number and street name.
- If you live in a building, make sure to include the name.
- Select the City.
- Choose your State.
- Type in the Zip Code.
Note: It also helps to write the floor, unit number, or mailbox number if those are available in the building you live in.
Amazon uses USPS’ database to validate their addresses. If you built a house that’s not currently on the database or Google Maps, it’s not yet on the directory.
Whenever Amazon does not recognize your address, it will throw up this error message.
Here’s how to check if your address is in the USPS database:
- Go to the USPS website.
- Hover your mouse over Quick Tools.
- Click on Look up a ZIP Code.
- Enter your address, then click Find.
- It will tell you if your address is in the database.
Alert: If you find out that it’s not on there, you will need to contact your local Post Office for assistance to get your address on the database.
One of the ways to get your address successfully entered on Amazon is to use a different address. Send your purchase to friends and family so that you can get your package delivered to you.
However, you will need to pick it up. It does beat not being able to receive your purchase from Amazon.
Here’s how to use a different address on Amazon:
- Click on Add to Cart.
- Check the box that says This order contains a gift box.
- Click on Proceed to Checkout.
- Type in a different address.
One of the steps you can do on Amazon is to verify your account and address. This is mainly for the security of your account.
However, it does have some perks where it verifies your information so the system can quickly validate your identity.
Here are the steps to verify your address and account on Amazon:
- During the checkout process, select Receive a verification code.
- Click Send, so you receive a verification PIN.
- Wait for the PIN to be sent to your number.
- Type it into the window on your browser.
- Wait for the code to be accepted.
Note: You can also choose to get a voice call by selecting Call me now.
Validating your address on Amazon is an easy process. The part that can take time can happen if you’re not on the USPS database.
If this is the case, you will need to contact your local Post Office. Otherwise, you can also contact Amazon for more assistance.
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Now that you know the answer to why Amazon says my address is invalid, you’ll be able to perform the steps that will help you resolve the problem.
It does not require any technical expertise, so you can be sure that your order will arrive safely at your doorstep in no time.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.